Continuous ucsi_acpi errors on AMD Ryzen AI 300 Series

[Peter_Uithoven]

I’m getting continuous ucsi_acpi errors in dmesg when powering my Framework 13 in specific ways:

• Using Framework 65W adapter (anker or framework cable)
  Only a few errors, seems fine
• Using Anker PowerPort III 65W Model: A2712
  Only a few errors, seems fine
• Using Anker PowerPort III 2-port Model: A2666, continuously:

  [...] ucsi_acpi USBC000:00: unknown error 0
  [...] ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-5)
  [...] ucsi_acpi USBC000:00: unknown error 256
  [...] ucsi_acpi USBC000:00: con1: failed to register partner alt modes (-5)
  

• Using Framework 65W adapter through UGREEN CM615 dock, continuously:

  [...] ucsi_acpi USBC000:00: unknown error 0
  [...] ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-5)
  

OS: elementary OS 8 x86_64 (Built on Ubuntu 24.04.2 LTS)
Host: Laptop 13 (AMD Ryzen AI 300 Series) A9
Kernel: 6.15.6-061506-generic (latest)
Packages: 2003 (dpkg), 140 (flatpak)
DE: Pantheon
CPU: AMD Ryzen AI 9 HX 370 w/ Radeon 890M (24) @ 5.157GHz
GPU: AMD ATI c1:00.0 Device 150e
Memory: 13700MiB / 63579MiB
BIOS Version: 03.03 (Release Date: March 10, 2025) (latest)

Note that I’m quite sure it can’t be the usb c cable as using the same cable with my Framework 65W adapter works fine. Also no difference when using the official framework usb c cable.

Firmware is fully up to date (fwupdmgr refresh --force && fwupdmgr get-updates && fwupdmgr update).

I’m afraid I can’t use combined.sh because elementary OS isn’t supported (yet).

Please let me know if there is more relevant data that I can collect.

Possibly related topics:

• Ucsi_acpi USBC000:00: UCSI_GET_PDOS failed (-5)
• USB C Error on boot

[Peter_Uithoven]

After upgrading to the 3.04 beta BIOS like mentioned in the following post the continuous errors have stopped.

Anker power adaptor is incompatible with Framework 13

I have been working out this issue with the support team through e-mail for a couple of weeks. I have a bunch of Anker 747 chargers, which I use for all my devices. So having my new Framework 13 AI 300 laptop not charge with them was problematic. I’ve had to charge it through my Anker 737 Power Bank, which did work. A few days ago they suggested I try the 3.04 beta BIOS to see if that would change the behaviour. I’m happy to report that this is the case. It seems that whatever they did with F…

But when I connect my laptop to my Anker PowerPort III 2-port Model: A2666 I do get a singular:

ucsi_acpi USBC000:00: unknown error 256

When I connect my Framework 65W adapter through my UGREEN CM615 dock I don’t see any errors anymore.

So looks like the DP controller firmware was very much improved.

[Paul_Probert]

Hi Peter,
I’m in a similar boat here, but with an AMD Ryzen AI 340. My charging seems messed up. Is that kernel 6.15 one you got from mainline? I’m using linux Mint 22.1. I’m nervous about getting the wrong kernel - what should I worry about? Currently I have 6.8.0 which Mint came with. TIA Paul Probert

[Peter_Uithoven]

I’m def. no expert on kernels. I went with a newer one because these motherboards are so new and there was a big change the performance would be better. I’ve installed it through:

GitHub - bkw777/mainline: Install mainline kernel packages from...

But I assume that the DP controller firmware update through the new bios won’t be impacted by which kernel you’re running.