So this fun new thing happened. When the laptop is under load, there is a terrible noise from what I assume is the fan contacting the chassis. Right after I got the laptop, I started noticing the fan occasionally making noise but only when under a heavy load. It has gotten progressively worse and this is now what I have under full load. I have sent a request to Framework support. I will be interested to see what they say. Anyone else have any thoughts?
you’ll need to replace your fan, it likely has a bad bearing. though before you do that, I’d check to see if there’s anything stuck in there, ie a wire or something else.
So it should be covered by warranty. Anyone have any experience with that yet? I submitted via email but haven’t received a response yet. Looks easy to replace judging by tear down videos. Let’s see what @FrameworkSupport says.
Well, it took a couple days but @FrameworkSupport got back to me. They created a order for a replacement fan unit. Overall, pretty happy with the experience. I am sure in time the support process will get quicker and more refined.
Same here - like the concept and the product, but disappointed about fan noise (buzzing):
I just received mine today and am having the same issue (a soft grinding noise from the fan). Were you able to get this resolved?
Yes. I sent @FrameworkSupport an email and about 5 days later they shipped me out a replacement fan. I swapped it and it’s been good since.
Makes me wonder if there could ever be a V2 cooling assembly with a bit more thermal mass to absorb the heat spikes of the CPU and preferably implement a higher grade fan unit. Partner with Noctua engineering would be awesome. What say you @Framework
I just had a very similar issue, where I could hear an oscillating scraping noise coming from my fan. I could hear it regardless of how fast the fan was spinning, although it was much more noticeable the faster it was spinning. Turns out, all I had to do was open up my laptop and thoroughly blow some compressed air on the fan! So happy this worked Just thought I’d share for anyone else this works for
Glad to know that everything has been sorted out. Go to Framework Support for knowledge, replacement guides, and more.
I also had this issue after a couple of weeks. It was intermittent. Sometimes at high speeds it was normal, other times there would be a grating/buzzing sound. I contacted support, which could have been better. They initially tried getting me to troubleshoot high CPU usage even though I explained this was a mechanical problem and I was expecting the CPU to be hot with the given workload. Eventually they wanted me to document it, which I did with an audio clip. They would not proceed until I provided a VIDEO of the SOUND, which ended up being a blurry clip of my keyboard so I could get the phone close enough to hear the odd sound over the regular fan noise. Eventually it was all sorted and they sent a replacement fan that solved the problem.