Fingerprint reader not recognized

under accounts is a notice that Windows Hello does not find a fingerprint reader it recognizes, any thoughts?


Got the driver pack installed?

I contacted support regarding this very issue. They recommended installing the updated BIOS and Windows driver bundle. They also said to follow the instructions for Fingerprint Enrollment. I re-installed the Windows driver bundle and followed the fingerprint enrollment instructions even though the page specified Windows 10 and I’m on Windows 11. Now the reader works like a charm!

Hope this helps. If not, Support has been very responsive. Good luck!