Hi guys, maybe someone here can help, I’ve already written support about this, but I figured I would check if anyone in the community has some advice!
I have a Framework Laptop DIY Edition 12th Gen (batch 2) laptop.
Yesterday I put it in sleep mode and closed the lid, it’s the first time I’ve ever closed the lid without turning off the PC first.
It seems like that was a bad idea, because today when I turned it on, I booted up Windows 11, got to the login screen, and touched the fingerprint reader to log in, but instead of logging in, I burned my finger and am now sitting here with a blister on my index finger.
When I realized that the fingerprint reader wasn’t working, I tried reinstalling the drivers, but when it got to the fingerprint reader part, I was met with a pop-up box stating “Goodix fingerprint device was not found!”.
The laptop has only been opened once, the day I received it I put in an SSD and memory.
Nothing was moved around, all cables were left in place, etc.
I have read of other people having the same issue on the forum.
The laptop has always had issues with being very hot and loud (which I knew about before buying it, although I didn’t realize it would be as bad as it was) the CPU usually idles around 80°C and can hit 107°C at times, doing something as simple as opening Firefox, but there have never been any issues with the fingerprint/power button, and since that happened, the fans have been going crazy and the laptop is quite warm around the power button.
What can I do to test if it decided to just die off for no reason?