Fingerprint Scanner Stopped working on Windows

I have a framework laptop running windows 10 only (no dual booting of any kind). Randomly the fingerprint scanner stopped working. I don’t get any errors or anything, it just won’t work whatsoever or read any fingerprints. What could be wrong?

Hi @mholder,

May we ask if you have installed the latest BIOS 3.07 and drivers? Try updating the BIOS and drivers to see if that fixes the issue. You can download it through this link: Framework Laptop BIOS and Driver Releases

Also, you can try re-enrolling your Fingerprint by following our guide through this link: Fingerprint enrollment

If this continues to be an issue for you, I would recommend submitting a ticket to our support team here: Framework | Support so they can ensure your laptop is performing as intended!

Thank you and stay safe!

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