Framework 13 Ryzen AI 300 not detecting fingerprint sensor

Framework Laptop 13 Linux
1

I just installed Ubuntu 25.10 on my new 13. That worked like a charm, but for some reason the fingerprint reader isn’t detected properly. I ran through all of the debugging guides, but it’s not even showing up in fwupdmgr as a device:

➜  ~ sudo fwupdmgr update       
Devices with the latest available firmware version:
 • System Firmware
 • UEFI CA
 • UEFI dbx
Devices with no available firmware updates: 
 • frame.work-LaptopDB
 • frame.work-LaptopKEK
 • KEK CA
 • Laptop Webcam Module (2nd Gen)
 • SBAT
 • WD BLACK SN7100 1TB
 • Windows UEFI CA

The power button works (as a power button). The white border light is on too.

Is that a hardware failure, or an Ubuntu-specific issue?

Details:

  • Ubuntu 25.10
  • Kernel 6.17.0-5-generic
  • Framework 13 AMD Ryzen AI 300 series, model AI 7 350
  • BIOS 3.04 (latest, came pre-installed)
2

A couple months ago I started with 25.04 and then upgraded to 25.10. Fingerprint reader works.

Same AMD 350, kernel, BIOS as you.

But it doesn’t always wake up from standby. Needs a reboot when that happens - just restarting the service doesn’t fix that.

This is my fwupdmgr update after the fprint reader didn’t wake up from sleep:
Devices with the latest available firmware version:
• System Firmware
• UEFI CA
Devices with no available firmware updates:
• frame.work-LaptopDB
• frame.work-LaptopKEK
• HDMI Expansion Card
• KEK CA
• Laptop Webcam Module (2nd Gen)
• SBAT
• WD BLACK SN7100 1TB
• Windows UEFI CA

And here after a reboot:

Devices with the latest available firmware version:
• Fingerprint Sensor
• System Firmware
• UEFI CA
Devices with no available firmware updates:
• frame.work-LaptopDB
• frame.work-LaptopKEK
• HDMI Expansion Card
• KEK CA
• Laptop Webcam Module (2nd Gen)
• SBAT
• WD BLACK SN7100 1TB
• Windows UEFI CA

If you can’t find it after a cold start, contact Framework.

3

I guess I’ll do that, as it has never shown on any boot, cold or restart.