Hi Framework community,
I’m very much enjoying my new Framework Laptop 13 with Ubuntu. There is only one bug I’m not able to fix unfortunately.
I’m not able to use my fingerprint reader. Since the beginning of my fresh (and fully updated) install of Ubuntu with all drivers, BIOS and firmware up to date it won’t let me set up any fingerprint(s). I can click on ‘+ Scan new fingerprint’ and it registers my click but nothing happens and there is no error. Summary of my configuration and software/firmware versions:
Model: Framework Laptop 13 AMD Ryzen™ 5 7640U w/ Radeon™ 760M Graphics × 12
BIOS version: 03.16
Ubuntu version: 24.04.3 LTS 64-bit
Kernel version: Linux 6.14.0-29-generic
Fingerprint firmware version: 01000334
Fingerprint GUIDs: 1e8c8470-a49c-571a-82fd-19c9fa32b8c3
I’ve already searched in the forums and followed Ubuntu install guide ( Ubuntu 24.04 LTS Installation on the Framework Laptop 13 - Framework Guides ) and linked fingerprint troubleshooting guide ( Ubuntu Fingerprint Troubleshooting ) but i did not find this exact issue and thus a solution for it.
Thanks in advance for support!
Greetings,
Maarten Beniers
Running Ubuntu 25.04 on AMD AI 7 350. Fingerprint reader worked out of the box.
The only issue I have with the fingerprint reader is that it sometimes doesn’t wake up properly after standby. Just restarting the fprintd service isn’t enough, have to reboot the laptop. But not every standby wakeup, often it keeps working.
Same for me, but after upgrading from 1260p to AMD Ryzen AI 9 HX 370.
And Windows 11. But error sounds for me is the same.
Fixed it! I´ve deleted the PIN registration and than the fingerprint worked!
I am having the same issue, with the same software and driver details as in your question except I have Ryzen 7040. All software and drivers are up to date, fingerprint reader was deleted and then reinstalled in terminal and…nothing… will not register a fingerprint or start the process at all.
Any suggestions?
I figured it out. Apparently, the GUI for configuring fingerprints is bugged out in my Ubuntu 24.04 LTS installation and as well during live USB Fedora 42 (Which makes me think this would be a common issue). On both Fedora 42 live USB and my installed Ubuntu 24.04 LTS, i was able to set up fingerprint using the following command in the terminal ‘fprintd-enroll’.
Thanks, that allows the fingerprint to be recognized but how do you close out the terminal process to save it and release the reader?
Typing in ‘fprintd-enroll’ in the terminal and following output was enough to set up a (right index finger) fingerprint and after that you can just close the terminal and use your fingerprint. At least that was the case with me.