I got my framework 16 laptop back in April of this year. About two months ago, my laptop started crashing almost daily. After reseting windows multiple times, the issue seems to have gotten less persistent. However, the laptop continues to crash around once a week. I have extensively tried to resolve the issue. I have tried:
- looking at the windows event viewer though windows is never able to make a crash report before it reboots.
- I have told windows not to reboot but to go to the blue screen of death so I could get an error message but windows continues to reboot.
- I have told windows to leave a memory dump in C\Minidump (I manually created a folder at this location and gave windows access to it) but it is unable to do so indicating that the crash is out of windows’ control.
- I have tested the ram using windows’ memory tester.
- I have disabled specific drivers to test whether those might be the issue.
- I have also noticed that my laptop crashes on occasion while in sleep mode.
I genuinely don’t know what more to try. I have also tried to work with LLMs such as Chatgpt to help me think of things to test/fix my laptop but the issue persists. I don’t know what to do. I am beginning to think that their might be a hardware issue with my laptop.
Have you tried disabling sleep mode? For my 16, I can make it hard crash and reboot on command if I ask it to play a newer game after being in sleep mode. Otherwise, it’s as you have discovered random, but always after being asleep.
I will try it though it feels to me more like a workaround than a proper solution. I feel like my laptop should be able to go in and out of sleep mode without risking a crash. Additionally, I don’t have any games on my fw 16 and as such don’t have either gpu modules. I also haven’t been able to pinpoint under what circumstances my fw 16 crashes (nor recreate it).
Disabling sleep is totally a work around, but unfortunately the 16’s firmware kinda sucks. I’m hoping the 4.0 BIOS that’s supposed to be supporting the RTX 5070 addresses some of these odd power negotiation bugs.
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Check the firmware in your SSD. IIRC there was a problem with some SSDs not coming out of sleep properly, or not going into sleep correctly.
My FW16 laptop never had crashing issues like that, but it did have them when I used AMD’s latest graphics drivers. My system would freeze and crash while playing any graphically demanding game. My fix was just to use the graphics driver from the FW driver bundle. I’d say install that and the latest 3.07 bios to see if that fixes any issues. Hope this helps, cause it was very annoying having my laptop crash.
Previous 2 posts are missing the underlying issue. The laptop wakes from sleep properly, seemingly normally functioning. The only indication of a problem is when high performance is requested after waking from sleep.
My 16 is using the 3.07 bios and the latest driver package. It’s not a driver issue because windows is not logging driver crashes, and no specific program or game seems to be the cause. If it was a desktop, the most likely cause of the crash I’m seeing would be inadequate power supply. Given framework’s lackluster bios quality, it seems likely that the laptop is getting stuck in a low power mode and the OS can’t negotiate out of it.
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YES, that’s exactly the experience I keep having. I have also noticed that my laptop sometimes crashes when I simply lift up the lid (like it did today). However, I wouldn’t descriebe my usage of my laptop (using chrome most of the time) to be “high performance“. I did not realize that they had released a new firmware version/new dirvers. I am still stuck on 3.05. I will update at once 
Think I’m in the same boat. Mine crashes pretty reliably while running 3D modelling software, particularly autodesk products (fusion, inventor, autocad specifically). It seemed to happen more on the latest AMD drivers but I’ve been using the driver from the bundle since upgrading to 3.07 firmware. I’ve had back to back crashes so whatever the sleep issue is isn’t a factor.
Yeah I had Fusion 360 crashing for me too while using the latest graphics drivers. Only stopped once I used the older one from the driver bundle.
For those of you who are having the crashing not because of drivers what is your laptop specs/configuration?
Like windows version, and have you changed bios settings etc.
I think we need to be more specific about crashing. As in are you having a hard shutdown and reboot (my problem) or is a specific program just refusing to run?
Also, Autodesk Fusion seems to have a specific hatred for the dGPU. Not sure why.
My configuration is Windows 11 24H2, the 2.06 driver package, and the 3.07 bios. The only bios setting I changed was to set the iGPU to gaming to give it more VRAM.
Yeah I had a freeze or crash when I used autodesk or played demanding games. The thing that fixed it was just using the 2.05 (now 2.06) driver bundle. I’ve never expreienced crashing outside of those conditions. the only other time where I had a consistant crashing was at some point using latest AMD graphics drivers and then connecting only Airpods would instantly bluescreen. other bluetooth devices worked. I’m trying to see if maybe y’all have a specific hardware configuration that seems consitant with crashing.
I’m getting hard shutdown/reboot. I wish it was just a program issue, it would less disruptive at the very least.
I’m also W11 24H2, 2.06 driver package, 3.07 bios, no bios changes though.
Updated to 3.00 driver package, and 4.01 bios. I also selected the gaming vram option in the bios. Afterwards, I was able to run a CAM simulation in fusion that reliably crashed before. Too soon to tell if things are fixed but I’ll update if it continues to be an issue.
So it was stable until I unplugged the charger cable. I was able to reproduce it a couple times by opening fusion and moving the charger to different ports. Didn’t matter if I loaded a model or not.
I have a similar problem. I have two problems which I think are linked.
One is as described above, the computer is prone to randomly crashing. It is most likely to happen when the computer is waking up but it’s happened while just using Word or Chrome.
Reliability monitor just says “The previous system shutdown at [time] on ‎[date] was unexpected.” You don’t say. Computer spends barely any time black, it just immediately jumps to the Framework bootup logo. I’ve gone to Device Manager and it says that the drives are up to date (version 10.0.26100.7019 of WDC PC SN810 SDCPNRY-512G).
The second problem is that tabs sometimes freeze, especially on Chrome. I’ll scroll down or change tab and only the bottom half of the page will register the change, the other half is frozen.
I assume that there’s some sort of computing resource which is critically short, which is why it simultaneously struggles with basics like Chrome tabs and also can crash if that gets overloaded. However, I don’t know what that would be. It’s probably not graphics because it can run games just fine.
Here are my device specifications:
Device name Framey
Processor AMD Ryzen 9 7940HS w/ Radeon 780M Graphics (4.00 GHz)
Installed RAM 32,0 GB (31,3 GB usable)
(…)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
These all look to be way underutilised so I can’t see which it would be.
