You see them here because they all get concentrated here. When things go well, people usually don’t post. When they go badly, people are far more likely to post. And they usually post here.
Have you reached out to support? Don’t give up, give them a chance. Be patient, it may take a while. But they will take care of you.
You may want to start your own thread with more details.
Sorry to hear about your troubles. You should definitely start a ticket with support. They are a bit backed up right now, so they may be a bit slow, but they will work with you to get your issues solved.
I know it feels frustrating, but any product can have issues. Try not to get too discouraged. The company I work for has an account with Dell, so all our employees get issued Dell laptops and tablets. There have been a LOT of issues lately with newer machines. Failed hardware, blue screens, displays flickering, keyboards flaking out, touchpads failing, touch screens being inaccurate or having large areas that don’t respond to touch, etc., etc. This isn’t to say Dell is junk. And I’m certainly not trying to downplay your issue. Having a new computer not work the way you expect is really frustrating. But I assure you, issues with newer computer hardware is certainly not limited to Framework.
@Kim - are there steps you have been able to complete?
Where do things stop working?
Do you have a DIY machine, or one of the pre-built machines?
And are you running windows or Linux?
Sorry this has been a frustrating experience. As other posters have said, definitely open a support ticket - it might take a while, but the Framework team definitely do look like they use the support queue to track issues.
Hi Than,
As far as i know Windows unloads Contextmenu-Handlers after a while when you don’t use the Context-Menu. Every Handler is a Program, every Program needs RAM. I know these Delays from my Windows 7-PC. Using Extensions (like Filemenu-Tools) can cause Problems. This never should be a Hardwarething (only when you are using a very very old Machine).
Hi Stachelfisch,
I am using Kubuntu. There is no Colormanagment like in Windows. I have ICM-Files for Printer, Scanner, my Monitors but i can’t use them.
“Framework covers over 100% of DCI-P3”. Several Tester in the Internet are telling other Storys.
You might be on an old version of KDE. I think Kubuntu is pretty conservative, when it comes to updating their KDE version.
Rtings, one of the most trusted review sites, found that the Framework 16 display covers 99,5% of the DCI-P3 color spectrum.
Just a little follow up. Don’t know if it’s a Linux thing or a laptop thing, but I have had times where the dGPU doesn’t get detected, an expansion port might not work, and the overall performance just drops. All separate problems that happened on separate occasions. Typically they’ll be fixed from a quick restart, but it’s a little troubling that it happens.
Kubuntu still uses Plasma 5, atleast in Plasma 6 you can import icc profiles for displays
Got it to work after resetting and downloading all the drivers again, I am not sure what I did differently but I was also downloading the AMD Adrenaline. Then running sfc /scannow . I love this computer, and I signed up for the struggle knowing it’s a new product, Fraoch you are right on the bad posts concentrating. It crashes rarely like maybe 3 times since I got it running again but I am also running power toys and it seems to happen when I am using it. I also managed to dual boot linux Garuda as I want to give linux a try and hopefully ditch Windows, the only thing now is I am struggling to get the Wi-Fi to work on Linux, but I’ll figure it out … eventually. This is fun
I have a Batch 1 FW 16, and overall I am very happy, but I have some qualms, I would be happy if i could get some feedback from you guys if this is normal or just nitpicking. (especailly on the Display and surface finish part.)
Processing and Gaming:
Processing power is more than good enough for most task, I could run different Gen assemblies without dying of old age. Even with the integrated graphics it can run rather demanding Titles such as Helldivers2 on low-medium settings at ~40fps. The fan can get a bit loud (compared to my desktop), but through headphones that isnt a problem. The bigger problem i encountered was that WASD heats up to uncomfortable temperatures within 20 min, at that point holding down W to run can be almost painfull.
OS:
I am running Fedora 40, and apart from a bit of tinkering to get the power management up and running in the beginning (which is all documented here) the overall support is great.
Screen:
For the most part i really enjoy the screen, but that is one of the first problems I encountered.
Normally I set the screen brightness to 30% when off the wall, at that brightness i noticed very bad contrast at times. Gray writing almost starts to blend into black background, pictures, movies and skin tones look off… That’s as good as I can describe it as I sadly have no way to really quantify my feelings.
This all disappears once i crank up the brightness to around 80% tho, might as well just be standard screen behavior, dont really know…
Surface Finish:
I am a bit grumpy about the surface finish, the hand rests draw more smudges than my old Surface book, and after about 4 months of regular-daily use I noticed that the finish of the case starts to wear off, the left corner above the keyboard locking mechanism developed a black stripe and i could remove quiet a bit of the silver gray surface finish just with my nail. Same on the back where i always slide it into my sleeve. So far its only a optical imperfection, but I am a bit afraid on how this will develop over the coming years. I am not sure if this is worth writing to the support, especially because i doubt they could change anything…
Keyboard and trackpad:
Keyboard and trackpad are ok, I read about ppl saying the trackpad is too small, thats subjective but even for my rather big hands i would say the size is adequate. I sometimes recognize double inputs from the keyboard I cant remember typing, but that is not overly common. I also read about ppl having problems with the touchpad lightning, I noticed that for some reason “+” on the numpad turns on/off breathing mode of the LEDs, might be worth checking if you have problems.
Expansions and Upgrades:
Expansion cards are great, I can always give them out whenever a colleague forgets his HDMI or usbc adapter. Could also add a 2nd SSD after running out of space, really love this feature.
5/5
I ordered some RAM, and it took 1-2 weeks to get here. In the morning before work, I shut down my framework 16 and opened it up for the first time to install it. Within half an hour the computer was up and running again.
That’s amazing with my abilities and I don’t think I could have done that so quickly with even a desktop computer.
EDIT: It would be nice if the trackpad area could be bought as a whole piece so there weren’t the unpleasant seems from the extra two spacers I have.
Practice with no key markings… It make you faster! 
4% accuracy - but faster! 
This is my personal review and if anyone is on the fence about getting this laptop…please read.
My spec:
Ryzen™ 9 7940HS - Radeon™ RX 7700S
32GB or ddr5 ram 3600mhz
2tb WD sn8000x
After receiving my laptop, I loved it and was so excited to use it! I love the modular aspect of the laptop and what the company stands for, BUT it ends there.
The light task you can do without any real problems, but as you start to do something a little more work intensive the fans would blast sooooooo high/loud.
I didn’t mind it as I would put on airpods to drown the noise. Then a month later the motherboard died on me. No matter what drive from any brand I put in, it would just not boot. Took me about a whole month to get this fixed and replaced via support.
Now that I got it replaced, every time I boot up my laptop the fans would ramp up and my CPU would get up to 90-100 degrees Celsius while booting/idling. I temporarily fixed it after reinstalling Windows for the 5th time. Again, I am faced with the same issue when I run a game (not an intensive game. I tried bluestacks with 1gb for both memory and CPU, league, and even super auto pets…) or my virtual machine. I am reaching temps up to 90-103 degrees Celcius.
If I had known this would be the case, I would’ve held back on getting the Framework 16 and just invested in a gaming laptop at this point. I would hold off on getting this Framework until its much more refined. I get that this is the first product they released with a GPU, but I feel like its not there yet. On a side note, I hate AMD software…almost 70% of the time their Radeon software to tune and change the settings for your laptop does not work. I have to uninstall and reinstall whenever it decides not to work. It’s just such a bad experience and I wish I could just return this and get a different laptop, but that’s just what you have to deal with for being the guinea pigs…
Hope this honest review helps someone. Again, this is just my personal experience.
I got a Mainboard Replacement because Hitting 100C at an instant and being more than1500 Points off the Median 7840HS in CBR23 and having a Tempdelta between Cores of more than 10C under full Load is not right for the 7840HS.
Well certainly there is some Problems with either the Cooling System or the “Revolutionary Liquid Metal” as there are more and more Threads and RMA’s for the Temperatureproblem
With my new Board there was still a Thermaldelta and it didn’t feel quite right, but it was better than with the First Board.
I decided to remove the Heatsink and take a look. The Heatsink looks, ehm funny, it has hexagonal indents. I Suspect them to be the Reason of the High Tempdelta on the FW16. As those Bumbs has to be filled by Thermal Interface Material. Possibly those are there to help with the surface Tension to keep the LM in Place, But they create a very big Gap for Heat Transfer.
Yes i know, the LM Pad is still not orderable. I Decided to remove all the PTM LM and install PTM 7950. Well, The Thermaldelta got reduced and i got even more CB R23 Points after the initial Burnin. And then i removed the Heatpipe again and took a look how the PTM 7950 was spread.
I Just did a Cinebench24 Run and you can see my old Mainboards Score and the new Score with my new Mainboard and modified Cooling Solution over 70Points more is massive in cb24
Even my Single Core Score was massivly affected before. 102 vs 80 Points. Thats Wild!
I did further Testing by Limiting the Maximum Temperature with Universal x86 Tuning Utility after i modified my Thermal Solution
MaxTemp / SOCWattage / Clock (ghz) / CBR23 MC Score (Single Run)
60 / 21 / 2,95 / 11130
70 / 28 / 3,50 / 13014
80 / 36 / 3,90 / 14735
90 / 42 / 4,10 / 15190
95 / 47 / 4,15 / 15539
100 / 50 / 4,30 / 15918
My Conclusion there is a Quality Problem with either the Thermal Interface Material or the Cooling Solution. Why are there those Dents which in my Investigation clearly induce the high Thermal Delta between Cores one Core sits flat agains the Heatsink and the Other Core has a Dent above it. Is there enough TIM or has it Airpockets induced by the dents?
As a next Step, i will take the Cooling apart again. I will try to further lap the Contact Area with a file and again fine grit + polish grit to reduce the Dents if possible to zero. Major Concern is, if the Clamping force is still enough and will the surounding area hit any component on the Board or the cpu median.
I will see how far i can drive this Test without damaging it.
The Cooling Solution of the FW16 should be able to get more than 16k near 17k Points out of the 7840HS as even the Razer Blade 14 and Asus ROG G14 are able to hit those numbers, and they share their Cooling System with the GPU and they do not hit 100C at an instant.
Maybe someone from the Team could give a little Feedback if there is a spread Problem @Destroya
Greeting Psierra117
A shared cooling solutin will do better if ther is no GPU Load im not sure if that comparisons works.
As it wont be the same if you are running CPU+GPU Stress test.
But its really ineresting that the PTM7950 works better then the Liqud Metal.
Could you show how you laped the CPU Cooling solution?
Sounds really interesting but i hope you don´t brake you Cooler because i don´t think they will send out a new one as Waranty replacement.
Thank you, I’ll share this with the team.
Interesting…and brave! So to clarify, you are showing that you remedied a faulty application of the liquid metal by using the PTM 7950, not that the liquid metal is overall inferior, correct?
It sounds to me like there may not be quite enough LM to fill the space between the CPU and the heat pipe plate, resulting in reduced heat transfer.
