I love the concept of Framework but I’m in over my head, hoping I can get help. Sorry if I’m posting in the wrong thread, let me know and I’ll delete/move.
AMD Ryzen 7040 w/ Win 11 Home. Got the laptop up and running, worked perfect for a month, then the power button started doing a hard restart instead of waking from sleep. Changed my Win 11 settings so power button would do nothing and allowed my USB mouse to wake from sleep, worked fine for a week then the laptop crashed and will not power up.
I quickly realized my idealism for Framework’s approach far exceeds my ability, I don’t know anything about hardware or OS’s and I’m in way over my head. I’m trying to see if anyone might be able to help me fix this before I treat this as a very expensive lesson and bail. I’m in Baltimore/DC if anyone has local recommendations on a shop that might help. Thanks!
People would need more information but framework has a really good customer support team email them they’ll give you step-by-step instructions follow them and they’ll help you through all the errors and figure out what’s needed to be done! Don’t worry, Frameworks idea is not over anyone’s head. You can do it. I know it can be sometimes disheartening but everything is modular. trust me they’re a really good team for customer support I’ve dealt with them multiple types.
any lights on the side of the laptop when plugged in?
does anything happen when you power on the laptop?
Try a mainboard reset.. wouldnt hurt to try:
contact FW support
remove the m2 drive, remove the memory, remove the expansion cards, remove the dgpu, power it on… anything? Add back to dgpu, the memory, the storage - how about now?
Thanks so much,@knipp30. I tried what you suggested (except for the DGPU, I couldn’t find a guide on removing that). The red LED lights were blinking, they stopped blinking when I pressed the chassis open switch then started blinking again when I released it, but no luck with the power. I also removed the battery and attempted to start with just the power cord plugged in, and that was unsuccessful too.
As for your questions, nothing at all happens when I attempt to power on the laptop. The only thing I saw when I had it open is the two red LEDs blink the moment I press the power button, but nothing else. The light next to the USB-C port for charging is white when plugged in.
@Paris_A_Doherty and @Rob-i-di-bob, I appreciate your comments, y’all helped my brain get in a better space to tackle this. You helped more than you probably realize!
@knipp30 Not originally but I just reopened it and did it 10 times. Nothing.
I interpret the blinking as 1 red. The red LED is solid for about 1 second then off for about 1 second. And to correct what I said earlier, while there was a solid white light at the USB-C at one point when the power was plugged in, it’s now the single blinking red.
Usually, if memory training takes more than 10 minutes, it is recommended to try booting the device with 1 stick of RAM in slot 0 then inserting the other stick if it successfully boots (after powering it back off)
If that doesnt work:
unplug from power, disconnected battery, leave off for ~30 seconds (idk, long enough to drain the capacitors) you can also just disconnect all power, hold the power button for ~10 seconds
Lets revisit disconnecting the GPU/Expansion bay (idk if you have a GPU)
Remove the keyboard, open up the black door at the top/middle of the midplate, unscrew the 4 interposer screws, and pull of the interposer (may be only 3 screws)
I have stupid questions. Step 1 you say boot it. To me, that means power it on, but it won’t power on. Do you mean something else or should I move on to step 2?
As for step 2, I only have 1 RAM stick (32g), already in slot 0.
Stupid question… what port are you plugging your power cable into?
Back left, back right, etc?
Maybe try plugging it into the opposite side back port and see if the error changes?
Seems the red/blue is more related to the battery - so, reconnect that, make sure the midplate is connected, and make sure the expanstion slots are connected - that may be messing w/the power sequence (I dont know off hand - been a long work day lol)
I was using back left. My back right port is HDMI so I tried my middle right USB-C, no change to the error.
I put the battery back in and put the whole thing back together. Now I’m back to the solid white light on both the back left and middle right USB-C ports for some reason, but still no power, not even with a 30+ second hold of the power button.
I entered a FW support ticket and just heard back, so I’ll share this thread with them. I appreciate you taking the time to share all this info, especially after a long work day. If you have any other ideas, I’m all ears. Otherwise, I’ll post a follow-up with what support says. Thanks again!
good luck! hopefully sharing the thread does a decent job of highlighting what you have already done.
I would argue that at the very least we covered all of the “level 1 tech” questions.
I am wondering if there is/was a short at the power button - the strange behavior early on followed by a final “no power on” situation sounds like something finally gave up - but, im more of a software guy than a hardware guy
If it was a VM running on Kubevirt, Ovirt, or KVM - i probably coulda helped more
