Working in software development (Test engineer), I see it fairly often that a project gets planned, execution starts, and somewhere down the line we inevitably run into a problem that could have been easily solved if we had just done things a little bit different in the beginning. But now it’s a big pain.
Having been in the market for a while now, and expanded to a couple new territories: has there been similar difficulties where you wish you’d have known about X or done Y before? My personal bias is that this might be even worse for a hardware product than software.
The community has found a few quality control issues, for example there seems to be a relatively large variability in the screen hinge stiffness, the touch pad hinge and a few (minor) problems with the used chips, especially with replacement chips because of the chip shortage. Can you comment on how severe/widespread do you think these issues are compared to eg. laptops from other companies and if/how you’d improve these problems in the future revisions?
Another question is modularity/upgradeability vs. repairability. Of course these go hand-in-hand, but which is more important to you? Let’s assume you could make a future laptop revision that would be even more robust and/or repairable, but would be incompatible with older revisions, would you do this? Or do you value upgradeability/compatibility more? (I personally don’t see many users upgrade things, especially non-tech-savvy future users if Framework becomes more widespread. But repairability seems very important.)
Also why is the left Ctrl key labeled (english) “Ctrl” in the German layout while the right key is (correctly) labeled “Strg”? Was this a conscious decision or a weird accident?
The vast majority of the things I’d want to ask would be forward-looking (e.g. OLED, VRR, fan control, ECC, socketable CPUs even if desktop sockets, AMD, open firmware, how you’ll tackle “black boxes” like Pluton especially from a Linux perspective, etc)…
…so I’ll instead take this opportunity to ask two more minor kind of derpy questions that other people have previously wondered about but hadn’t gotten an response, plus a third one that I myself have wondered but nobody else seemed willing to try:
Is there a particular reason that the Windows key on the keyboard is in fact a “Windows” key rather than something more OS-agnostic such as, say, the Framework logo itself?
I can’t quite recall the thread, but it’s been reported that I believe the inside clamshell portion of the shell with the keyboard and screen seems to not actually be exactly flat but are slightly curved, but in a consistent manner that suggests that it’s an intentional design rather than just the usual manufacturing tolerances. Is this in fact intentional design?
With the current screen being 60Hz, is this a case of it will not actually operate correctly at any other refresh rate (higher or lower) or is it a case of the manufacturer simply setting the panel EDID to 60Hz because “it’s not a gaming display” and custom resolutions / refresh rates would actually work without issue? (even if something minor like 50Hz or 75Hz)
EDIT: So I accidentally lied and thought up two more questions with regards to the m.2 slot(s) and SSD.
2230 SSDs are gaining more and more capacity (up to 2TB now) and there’s even talk in the future about PCIe 5.0 SSDs only using 2 lanes in order to save on the amount of PCIe lanes used. Could you elaborate on your reasoning for going with only a single PCIe x4 m.2 slot rather than dual PCIe x2 m.2 slots for maximum expand-ability whether for mirroring/RAID or other non-SSD m.2 devices? Does it all come down to Intel 11th gen being “only” PCIe 4.0 rather than PCIe 5.0?
(that being said, it’s at least theoretically possible to make a sort of PCIe 4x m.2 2280 riser that fits two m.2 2230 slots allocated with 2 lanes each)
Framework has been quite proactive in terms of firmware and BIOS update support in a manner that is more OS-agnostic such as the generic firmware update images that can be booted directly from a USB drive even if you don’t have an OS or SSD installed, but this attention to non-Windows users doesn’t always extend to some of the 3rd party components that Framework bundles by default, particularly the SSD whereby WD requires the user to run a Windows EXE. How much, if any, influence does Framework have when it comes to how any such firmware updates for these 3rd party components are distributed to end-users?
I recently had some trouble installing a matte screen protector on my Framework, to the point where I would have loved to pay someone to do it for me. Since Framework probably won’t add a matte screen in the near future, my question becomes:
If you should offer screen protectors yourself as you said you considered, would you also be able to offer installing them?
That could be a huge relief for customers and another source of profit.
Hello!
What are your plans with the current framework laptop’s compatibility with new products?
e.g, if you made a bigger laptop, would you be able to buy some of the parts from that laptop, and use some of the parts of the previous laptop to avoid having to buy a completely new laptop?
That one is easy.
The NVME drives on the market currently are setup as 4 lane devices, not 2.
So it would need a lot of custom work to get half the performance the drives are capable of.
That is easy to answer. A mechanical eject mechanism takes probably too much space inside the expansion slot, is expensive, and requires a specific design like an eject button and a spring mechanism. It was much more straightforward and cheaper to simply include a standard microSD slot.
A pinhole doesn’t make sense to me. Are you trying to use the microSD slot as permanent storage? If so, why? The intended usecase is obviously quickly reading the data from a compact camera, a raspberry pi, or similar devices. Storing the card inside the laptop doesn’t make much sense to me.
I use an micro SD card for all my personal data which includes two large files encrypted as virtual disks. It is moved from a Windows tablet, a Raspberry Pi desktop, a phone and now this Framework.
In the phone and Windows tablet the card doesn’t protrude.
In the Windows tablet and my Fairphone there is no eject button, just a spring. An eject option with a paper clip hole would be fine.
I seriously doubt it takes up too much space, I can see the mechanism in my phone.
In my experience. Micro SD is rarely used as a removable media.
Also an eject system wouldn’t take up much space in the card, there’s already a lot more room in there than needed.
Hi team! I think framework is a really great laptop and I am interested in its future.
Framework has disproportionately attracted enthusiasts/Linux users who care about repairable, upgradable and open hardware. More mainstream customers care about CPU/GPU/ram/screen/keyboard quality per dollar by sticker price, on which competing brands operating at larger scales are able to outcompete framework. A challenge to overcome in having framework appeal to a wider audience will be convincing people that they should instead be evaluating the total cost of ownership, which will be better on framework laptops (longer lifespan by replacing/repairing/upgrading parts).
Do you agree with the above premise, especially the part regarding widening frameworks appeal to a more mainstream audience?
Hi!!
Have you guys considered recycling old products consumers may not need anymore?
I think it could be economically viable depending on how much can be salvaged and profited. Hopefully, it does not cause a deficit that would otherwise not be possible.
I might suggest incentivizing the consumers to send Framework electronic products (for salvaging) in exchange for discounts when buying a new one.
(Win-win for both Framework and customers.)
Can BIOS updates and driver validation be more detailed/open about what the team is working on?
Such as:
What’s currently being worked on
What we’d like to work on
What we’re not working on
The why behind each of these would be helpful and insightful.
I am curious about the design compromises made in product development for the battery size, plausibly one of the toughest topics for the framework laptop with some ultrabook competitors offering double the useful battery life.
In the enthusiast DIY community, I could see a few people sacrificing the bottom facing external speaker modules for a larger battery stretching the entire front of the laptop. Eliminating the visual thinning of the floor pan at the front corners in the style more like a macbook pro than air would increase the space for a battery substantially, but might reduce torsional rigidity. How many units would such an option for a compatible floor pan design and battery need to ship via the marketplace to make it feasible?
Speakers might even fit into the long screen hinge, in the style of a lenovo Yoga 930C. A foldable version would obviously be the dream.
Edit:
Reading this again, I seem to be conplaining, why your product doesn’t hit all the points on my personal wish list. Your team will have considered all the ideas that a member of the public like myself could come up on the spot, already.
I am actually and genuinely more interested into the thoughts and sweat that went into tackling the different design, engineering and production challenges. Youtube channels like munro live give actual industry insight that is usually unreachable for us normal people and from their hiring spree seems to have raised the profile of their company, too. I’d be curious, how much community input will be possible, when you update your product, considering the form factor will have to stay largely compatible.
