I turned on my Framework 13 (Intel 13th gen) after not using it for a couple of days. It started a boot up sequence and shutdown immediatly. I assumed it was out of battery so I went to charge it. Unfortunately, the charging LED does not lit up anymore. There is no more current going through any ports. The charger is not the issue, as it charges my phone perfectly. I also tried with other PD and non-PD chargers but none of them worked.
My FW13 just became essentially an expensive brick. Everything points to a mainboard failure.
I’m really fustrated because this happens just 1.5 months after being out of warranty. And the most expensive part just gave up on me. Furthermore, support not answering me just adds some salt to the situation.
Anyone here experienced the same thing? I really don’t want to spend 400+€ for a new mainboard. There is nothing that would have cause my mainboard to fry, except my laptop being fully out of battery (??).
13th gen doesn’t have a RTC cell, followed that guide anyway. It unfortunately did not work. I really can’t see what bricked everything all of a sudden.
Hi @lusinge Would you please shoot me a DM with the email address you used to contact support? I’ll take a look and make sure it was properly received.
Thanks for the guide for the intel 13th! I tried it, and unfortunately, nothing at all lights up. There really is no current going through the mainboard. Nothing at all.
It’s really weird the way my laptop died. It really looks like it had no reason to break down, but it did.
I just hope now that support won’t make me go back and forth to just tell me to pay for a new mainboard.
Hi James, i did nothing out of normal use. I left it on the bedside table, no charging cable, no pets in the house, no water damage possible. It’s really a mistery for me.
I guess something has just randomly failed then. It’s then just a matter of what. As the psu was unplugged, it cannot be a lightning strike or something like that causing the failure.
Try removing:
battery
nvme ssd
wifi card.
try a single ram chip, in case one has failed. You need at least one working in order to get into bios with F2
remove all slot cards (except the one for psu). Try plugging the psu into the other side of the laptop.
If none of that helps, it would guess the mainboard has failed.
Following what @James3 is saying, likely you might have a bad battery that is preventing it from starting or even charging.
This is evident from it trying to startup and the battery voltage dropped so low the whole machine shutdown dirty.
Remove the battery, heck remove the main board from the laptop entirely and see if it will even power on.
There are two USB controllers too. So if one side is damaged the other side should still be working. (Left side and right side)
Check spam/junk mail and the best route is through support to help diagnose what is going on.
Just because it does not start the first few times after applying power and pressing the power button give it time to respond. I believe the board will fall back to standalone mode after so many tries (i.e. no battery connected) so ideally it would at least POST. Leave the ram in and disconnect the SSD along with the WIFi card. Start with as few components as possible then try adding things back in after signs of life show up.
Thanks for the hopeful message plunk, but yeah I tried everything, including your recommendations, and there is really no sign of life at all. Support has started a conversation with me but I 100% expect them to tell me it’s the main board and that I have to buy a new one.