FW13 AMD - Firefox, Zoom, crash intermittently. Need help with investigation

Some application are crashing intermittently. Specifically Firefox and Zoom.

I need help with investigating what the issue is.

Initially I thought that it was linked to hardware acceleration in Firefox and I disabled it. However, I am still facing intermittent freeze. The issue is exacerbated when I use a dock which connect to two 4k screens. But then again it remain intermittent.

Thanks in advance for your help.


The computer:

Device name redacted
Processor AMD Ryzen 7 7840U w/ Radeon 780M Graphics 3.30 GHz
Installed RAM 32,0 GB (31,2 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 11 Pro
Version 24H2
Installed on ‎2025-‎02-‎19
OS build 26100.4061
Experience Windows Feature Experience Pack 1000.26100.84.0