FW13 AMD : Graphics issue

Framework Laptop 13
1

Hello,

I just started my FW13, AMD version, and saw the following screen both on my laptop display and my external monitor.

Pic of display output
Pic of display output1920×2557 223 KB

Description :

  • Just saw this screen as in pic. Flickering bricks and dots everywhere. I turned the laptop down again with the power button.

Steps to troubleshoot : I haven’t started any. My plan is to go for RAM and try each of the sticks (2x8Gb).

Edit : sorry for the formatting, I am on mobile

Edit #2 : Had the laptop for 1 month, and it worked good until this morning for some light web usage.

2

Update #1 :
Removed the right memory module (OEM) and laptop booted up without issue, neither the integrated display nor my external monitor.

BIG RELIEF as I need it for work.

I will try adding the stick back in, and also test it back in the left socket.

4

Thanks for the advice. I knew there was an optimal configuration for 1 stick, but I wanted to troubleshoot.

Currently I have the 2 modules labelled “A07” and “B16” or A and B for short. I did the following tests :

1 stick test LEFT RIGHT (preferential per FW doc)
A stick OK OK (2 tries)
B stick OK (2 tries) ERROR : white screen with mouse pointer (2 tries), OK : #3 try with short flash on windows locking screen but no issue in OS

Update : #3 try worked on right socket, B stick.

5

New update, this time with 2 sticks in :

Left B / Right A

Memory training > FLASHES (see pic #2)

FW13 2 sticks flashes
FW13 2 sticks flashes967×1144 139 KB

Left A / Right B
Currently posting this reply, so no problem ? 16 GB shown in Windows at 5600 MT/s.

Second boot (after rescrewing the input panel) SAME ISSUES

Is any RAM stick faulty or is it the mainboard ? Or the SSD ?

Edit : no stability with 2 sticks.
Tomorrow I’ll try some 1 stick configurations again.

1 Like
6

I’d recommend loading a USB up with memtest86 to check if one of the sticks is faulty (which is a possibility). Can you also check the RAM slots and see if there any bent pins?

2 Likes
7

My tests suggests that whatever the configuration (1 or 2 sticks, right or left socket, etc.), the problem will occur irregularly : sometimes it will boot without issue, while in the same configuration on another try the graphical artefacts will appear.

I’ll follow the tests you suggested but with what I saw until now I doubt it is RAM. No bent pins either.