I did measures with my phone, regular sound of my room 40dB, when my computer blows 60dB.
But the problem is that it blows nearly all the time, so I’m working all day long with this sound, I’m really disappointed.
it blows when I open an app, when I run a test, when I move a windows.
It stays quiet when I do nothing, that was not what I expected…
I’ve contacted the assistance, they will send me another fan, I hope this will resolve the problem
How clean is your fan?
How hot is your laptop running?
How close are you holding your phone to the laptop when you are measuring 60db?
The fan is clean and new (I received my laptop 1 month ago)
it raise to 100° very quickly (it probably does not write temperature over this)
the phone was placed on the computer, if I place it near the fan it raises 85dB
okay that is a little concerning… how does your thermal paste look?
No, just the shiny bit.
Ok, I suppose the shiny bit is under the paste
Yes, but you need to clean that off anyway before adding fresh paste.
Yes, but I’m waiting for the new fan
no, just the die. The green is just the substrate.
oh okay, thats fair
I have the same issue.
Here is an example of the sound.
I’ve been getting the runaround from Framework Support who are asking for picture after picture of motherboard connectors, case and everything. Annoying.
Same here. I basically just gave up when they requested recordings of the opened, turned on laptop. I am just living with the noise now and sadly, won’t buy framework again.
@Destroya, a lot of the frustration, if I understand most of the experience / flow of things, is that customers are not informed up front how long the tunnel is. It’s like a never ending story.
The process needs to be transparent upfront as to long many photos you need, what photos you need.
e.g. Fan, there’s only so many ways you can look / record / photo a fan. Specify all that up front, then have support do whatever visual / audio inspection they need on their end. Standardize the visual / audio collection process. Minimize back and forth, back and forth, back and forth.
Don’t ask for 1 photo / video per email every step of the way.
By now, over the years, there should be a heatmap / distribution of issues. From that, standardise what evidence you need.
We don’t need to know how you evaluate the evidence (in case people abuse the support process).
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The point is at this point, years later the problem is prevalent for several laptops and support could easily have reproduced it by now on their own and answe their own questions and has not. Sadly in the days of low quality online shopping experiences I guess I’m glad that this was my business laptop so at least it’s an it replacement but it’s clear framework is all flash no substance
OK, that seems to be much worse than what others reported (it certainly sounds much worse than what mine is doing)