This happened to me as well. I called Fedex and very politely complained. The Fedex driver came back and explained that he couldn’t drop off because the package arrived before it technically cleared customs. His office then did a manual override and I got it!
2 Likes
im currently seeing if i can get through to my local office to try and get it picked up today
2 Likes
Found a tip on reddit for that one because their auto-attendant is the worst. If you call the 1-800 number and then say “Main Menu” and then “Returning a call” you will get directly through to a person.
11 Likes
oh my god you absolute legend, thank you!!
i’ve been fighting this stupid thing all morning, i despise automated phone menus
1 Like
(I’m US East Coast, all times are from that timezone)
Once mine cleared customs in Alaska on Feb 7th(arrived at ~4pm, departed ~8pm), it seems to have almost immediately shipped out to Memphis, TN(their so-called “World Hub” or “superhub” that handles many of the packages that go through their network, mine arrived there at about 2AM Feb 8th), and then from there was shipped to a hub near me. I’m going to be getting it on monday, presumably it would be at my place sooner if it wasn’t a weekend tomorrow.
2 Likes
Mine was due for delivery at 1100a, then got held for customs. By the time i finished speaking to FedEx and walked out for lunch the FedEx truck was here at 12. Apparently like 120 get delivered as a single shipment in alaska and all 120 need to be individually cleared before a single can be released. I was told 20ish were still pending clearance and 30 minutes later mine showed up and the whole thing was cleared.
1 Like
mine’s still in progress, i’ve spoken to fedex and they’re escalating it for me, so hopefully i’ll get it redelivered today
2 Likes
Framework’s tracking link tells me I’ll get it Monday, even though it’s on the truck for delivery. FedEx directly tells me it’ll be there today. I wonder if I’m about to experience this same rigamarole…
3 Likes
if you do, let me know how far the driver made it before they realized you lost laptop privileges
2 Likes
So far mine still says that it’s clearing customs, not out for delivery, so I’m not expecting it today, but we’ll see if I get some false hope today or not 
1 Like
im going to be in town so im seeing if i can just pick it up myself, since i have an appointment tomorrow and won’t be at home
also i love your pfp
2 Likes
Mine said it was out for delivery before getting stuck in custom clearance. Hopefully by tomorrow, then. :[
1 Like
Hehehe. Will do. I use a PMB, so I’ll know for sure only in a while.
1 Like
Mine was the worst. Met him on the porch and he literally dropped it on the steps and then scanned, said “I can’t drop this off, I’m sorry, call support” and picked it up and walked away. Seeing the box in hand was just ridiculous.
6 Likes
oooh, that’s got to be more painful than mine not even shipping yet. I feel for you.
1 Like
SAME HERE
i walked out to meet the delivery guy, he had it in his arms, and he was like “oh im really sorry i cant give this to you”
ofc i was polite to them and everyone ive spoken to on the phone but the agony is palpable
2 Likes
These stories are heartbreaking! I would have thought they finish clearance before going out for delivery.
2 Likes
You would think so…that is so very strange to me.
1 Like
according to fedex, the package has to be inspected by fedex but was initiially cleared. classic us government moment
2 Likes
Sounds like they are getting it ready for future shipments and will send pads to those that request it once they are ready.
2 Likes