Laptop fails to start after BIOS update to version 3.05 (AMD)

Framework Laptop 13
1

Hello,
I’m using Kubuntu 22.10 with my AMD Ryzen 7840u. Through the KDE update center I got the suggestion to update the BIOS to version 3.05.
I started the BIOS installation and performed a restart of the laptop. After that I only got a blank/black screen. After a couple of minutes I powered off the laptop (holding the power button for 10 minutes) and started the laptop again. Again all I see is a black screen (and the white power botton LED).
I waited for another 20 minutes or so, but nothing happened.
Then I tried entering the BIOS by pressing F2 right after I restarted the laptop, but got no reactions. Also tried F12 to see if that triggers anything, still nothing.

The laptop was running fine for half a year, nevertheless I then tried just booting with a single stick of RAM (slot 0) with the same result.

Does anyone have any suggestions what else I could try before I contact support?

Thank you and best regards,
Marcel

3

Hello,
yes, the laptop was connected to the charger. At the time of the update it was charging, i.e. showing the red charging light.
In the meantime the the battery is fully charged, i.e. it shows a white light.

There were no flashing lights.

1 Like
4

Hello,
one correction about my initial post, it is Kubuntu 23.10 instead of 22.10.

Today I tried again to start the laptop, this time not connected to the power supply. The screen is still black. But about 1 minute after I pressed the power button I got the following LED light sequence: wggggggggggggrbgbgbggg

6

Hello amoun,
thank you very much for those links! Looks like the 12 basic checks are all green :slight_smile: .
The post code should be A8, based on other discussions that I found this should correspond to SMM_ACPI_DISABLE_START. No idea what the meaning is of that. Hopefully the support can help me.

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7

Hello, just tried on windows 10 with the BIOS updater and experience the same issue.

After aborting the update, there is a flash on the screen saying something like “EFI error code 02” “decompress failed”

I have 100MB in my EFI partition if that makes any difference

9

I was able to update the BIOS after making a fat32 bootable media with the bios update. Took a few tries to make the USB but it worked. So yeah, EFi Storage space issue.

Actual steps I took:

  1. Download the BIOS update zip
  2. Unzip onto a fat32 formatted USB. I wish this step was an ISO image and Windows tooling made making these bootable media easier. I ended up making a fat32 bootable media in Linux and added the boot flag to the partition.
  3. boot into USB
  4. That should be it.
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10

Same issue for me. I had done a successful Bios update of my AMD 7 motherboard a few weeks before. I received a new motherboard because on the slot was not working properly. I followed the same Bios update process and after the screen diplayed “process completed”, nothing. I rebooted and since then I have a black screen with the same led sequences than @Marcel_Birn…

About to send back the new motherboard and consider buying a Thinkpad again… Tired of all those unstabilities…

11

Sorry for bumping this post again. Funnily enough I experienced the exact same issue… I was trying to update from BIOS 3.03 to 3.05, KDE update center kindly offered the package so I just uploaded all the packages. Afterwards my computer got bricked in the exact same way as the post mentioned: persistent black screen even though laptop is clearly on. Even the diagnostic LED light signal was completely same (wggggggggggggrbgbgbggg). I’m also on AMD Ryzen 7840u; system is running Debian 12 instead of Kubuntu.

If @Marcel_Birn @Pierre_van_Male you guys have somehow managed to find a solution I’d love to hear it… I’ve contacted Framework Support as well. This problem might be somewhat prevalent.

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12

Hello,
even together with the framework support I wasn’t able to resolve the issue.
Framework then sent me a replacement motherboard and I replaced it last Sunday. After that the laptop started again. I also updated the BIOS version to 3.05 using a thumb drive. That update worked without issues.
I think for now the only option you have is to contact framework support have some back and forth with them where they ask you to try a reset of the motherboard, check certain connectors and send them pictures of the connectors.

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13

Personally, I don’t get people doing any sort of firmware update from an OS. I want as little as possible interference, so I always use the most minimal methods, such as in-BIOS update or UEFI update.

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14

If you are also here, TL;DR: DO NOT SHUT DOWN LAPTOP. Leave it a is for a few hours and go touch some grass, to the gym whatever, just to prepare for the worst and provide time for any possible updates under black screen done.

Okay, so my story:

I have dual-boot with Ubuntu 22.04.3 and Windows 11. BIOS version is JFP30.03.03 (3.03)

1.1. Firstly, I get firmware updates in the Ubuntu software center, which should be updated BIOS from 3.03 to 3.05 during reboot.

1.2. I clicked “Update”, laptop rebooted, BIOS NOT updated, but this update has gone.

1.3. I double-checked my BIOS - it was still 3.03.

2.1. So I switched to Windows 11 and used .exe installer

photo_5343783711545614422_y
photo_5343783711545614422_y1280×960 181 KB

2.2. After laptop rebooted I got a black screen which not respond to anything. Leave the laptop as is enabled.

2.3. I set a timer for 4 hours, just to be sure that I 100% will not corrupt any possible BIOS update by premature hard-reboot.

2.4. Found this topic and a few related topics, and after reading a few “FW Support sent me a new motherboard” my hair started slowly turning gray (as thats does not sound as “sustainable” and “repairable”)

2.5. After 4 hours awaiting I finally hard-reboot my laptop.

Laptop right before, during and right after reboot video: https://github.com/MaxymVlasov/maxymvlasov/assets/11096782/77020230-582a-4b89-b480-66091e101992

2.6. After hard-reboot it shows me next error:

Update Failed!!! 
EFI ERROR CODE: 02
Decompress failed!!!

photo_5343694384815791688_y
photo_5343694384815791688_y576×1280 71.4 KB

and then successfully booted to OS.

3.1. BIOS is still 3.03, and the Ubuntu software center now has the same firmware update which previously ended without any effect.

3.2. For now I’m done with BIOS updates at least till 3.05.1/3.06 release or till I find anything that will require such updates.

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15

If you have a usb stick you could try the efi updater method.

Decompress failed at least means it didn’t get far at all so probably didn’t do any damage.

16

I have tried fwupdmgr via Ubuntu 22.04 LTS and it claims it was successful and that I should reboot.
I did. After reboot I checked the setup utility (F12) and it still shows version 3.03.

Then I went the USB stick route. Booted to the stick, executed the script automatically as prompted. Some text told me “Update complete” after a while then the Laptop rebooted, the fans spun up like crazy but since then nothing. Keyboard lights are on. Screen is black.
I can shut it down by pressing the power button for a couple of seconds, after that I get the same “Decompress failed” error message as you.
Is there any use waiting instead of forcing a reboot?

This is probably my 5th laptop that I have owned over the past 15 years. I have never had such a bad BIOS update experience.

17

If you’re getting decompress failed you probably don’t have enough space in your EFI system partition for the update.

It needs at least 2x the size of the bios free.

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18

Thanks for the hint!
I noticed I only had 30MB left in my 100MB EFI partition (in part due to Ubuntu/Windows dual boot).
Shuffled some stuff around and the update ran through.

Is there a technical limitation why neither the “boot from USB” updater nor fwupdmgr noticed that there won’t be enough space to perform the update on the EFI partition?
In my mind this should be checked before performing everything, before claiming “upgrade completed”, leading the user (or at least me) to false assumptions. I honestly thought the BIOS update was somehow corrupted, resulting in the “decompress failed” message.

Again, thanks for your input, it put me on the right track!

19

Sure. Newer fwupd does make this check, so I expect that it would flag it.

No idea on the others. I’m mostly speaking from experience in seeing this though too. Windows ESP is too small by default!

20

Shuffled some stuff around and the update ran through.

@FlowWork how did you do that exactly?

21

It’s been a while, but if memory serves correctly, these were the steps:

  • I booted from a USB stick (I think it was the already at hand Ubuntu installation USB stick, where you can also choose the “try out” option instead of installing)
  • Then I moved the Windows parts of the EFI partition somewhere else to free up space.
  • Afterwards, I ran the updater, which ran through
  • I again booted from USB and moved the Windows related parts back to the EFI partition since after the update, there was again enough space