@A_Fan - to be clear, I typically do travel with the screwdriver, additional drives, and more. I realize that’s not necessarily the typical use case, but it’s what I’ve done since long before Framework existed. I also have not run into the no power issue, fingers crossed. When I have had problems the support that I have received has been very good.
Regarding slack, I chose to purchase this machine knowing full well what I was undertaking - a new company with a first generation product. I expected that there could be growing pains and I accepted that. Given your recent posting history I am curious why you keep the laptop rather than selling it and moving on. It’s one thing to hold a high bar, in my opinion it is a different thing constantly to be a dark cloud.
No company (computer or otherwise) is perfect. If you find that your experience is not a match to your expectations, change direction and move on.