Laptop will not boot, not even into the BIOS

Community Support
1

Hi everyone,

I submitted a support ticket on Sunday, but still have not gotten a response.
I can imagine it’s busy and hectic, so I thought I would reach out here to see if anyone can help me.

So this concerns, the new Framework 13 AMD laptop.
The first day I got the laptop, I installed Fedora on it, and installed the Bios update.
Afterward, I flashed Pop_OS on it, and everything was working fine, I was a happy camper.

But the following day, the laptop did not want to turn on anymore.
At first, the fingerprint light would turn on, when I pressed the power button, but then after a few minutes even that stopped working.

I’ve tried:

  • Taking out the SSD
  • Taking out and swapping the RAM modules
  • Disconnected the battery
  • Tried turning on the laptop using the power button on the main board.
  • Using a USB boot drive

Nothing seems to be working, I can’t even boot in to the BIOS.

When I plug in the charger, there is a solid red light, and sometimes the charging light would cycle through different colors (red, blue, green).
When I lift the lid, I get flashing red lights

Can anyone help me with how I can continue troubleshooting my laptop?

P.S.
Side notes, the SSD and ram we’re bought together with the framework laptop from framework.

2

The flashing multicolor leds are a code that tell you what the board is reporting as being wrong. Still with what you describe it sounds like a hardware failure of some kind. Still Framework’s support team is top notch and I have high hopes that you’ll get squared away.

Really big bummer though that this happened right after getting everything all set up. Hang in there, and I’m pulling for you!

3

You can look up the meaning of the colors here:

4

Is there an updated guide for resetting the main board for the 13th gen Framework?
I read somewhere that the 13th gen, doesn’t have a rtc battery, so it looks a bit different compared to the guide posted in: My Framework Laptop (Intel 11th Gen Intel® Core™) is not powering on.

5

shuld reset after disconecting the battery and power cabel.

6

What is the color blink sequence you get?

7

I’m at the office today, I’ll see if I can get the color sequence code to output later.