I submitted a support ticket on Sunday, but still have not gotten a response.
I can imagine it’s busy and hectic, so I thought I would reach out here to see if anyone can help me.
So this concerns, the new Framework 13 AMD laptop.
The first day I got the laptop, I installed Fedora on it, and installed the Bios update.
Afterward, I flashed Pop_OS on it, and everything was working fine, I was a happy camper.
But the following day, the laptop did not want to turn on anymore.
At first, the fingerprint light would turn on, when I pressed the power button, but then after a few minutes even that stopped working.
- Taking out the SSD
- Taking out and swapping the RAM modules
- Disconnected the battery
- Tried turning on the laptop using the power button on the main board.
- Using a USB boot drive
Nothing seems to be working, I can’t even boot in to the BIOS.
When I plug in the charger, there is a solid red light, and sometimes the charging light would cycle through different colors (red, blue, green).
When I lift the lid, I get flashing red lights
Can anyone help me with how I can continue troubleshooting my laptop?
Side notes, the SSD and ram we’re bought together with the framework laptop from framework.