I got a framework prebuilt laptop 3-4 days ago and it is completely failing to boot.
Plug in power and no light or LEDs. Tried a different outlet, bought new charger, plugged and unplugged the keyboard, uninstalled and reinstalled the battery, plugged straight in to the module adapter, held power button down for a solid minute while plugged in to store bought charger and provided charger and nothing.
I’ve made support tickets denoting this and I really need assistance. I sadly believe that this is a CPU issue and will likely need a new computer shipped out once support gets back to me, but until then does anyone have any DIY advice?
Just chiming in that I had the same issue with a batch 4 DIY edition. Laptop wouldn’t boot unless it was plugged in. I removed and reinserted the RTC battery and now it boots from battery as expected.