Lemme start with some background for myself: I built my first computer on an AMD Cyrix K6-2, 266MHZ, back in probably…. 1998 maybe? AMD Mach 64, 32 meg, 64 MB of system RAM. Legitimately? I may have been the first kid ever to have fiber-optic networking in a house; my dad did product testing, and development. He helped load the first code for the bootloader for PXE boot for all Intel NIC’s, among many, many other things. I’ve been around a while, and done everything from house-call computer repair to travelling professional services consultant work. I have a lot of hobbies, including electrical engineering and mechanical engineering, and I would like to think I have a decent understanding of what it takes to make the Framework hardware. I compromised in buying the Framework 16, and I hate that I still had to. I’m not sure exactly when I ordered mine, but it was somewhere between preorder and first general-availability.
OK, so…. TL; DR: I had a keyboard failure as my first problem. I ordered after Louis Rossman advocated for them, plus or minus a few months, plus however long it took to budget for mine. I’ve had issues with my keyboard W key for a few weeks now, maybe a lot longer, and I just had to order a replacement keyboard. Compared to an HP where I can pay $30, maybe even $20 for a mass-produced aftermarket part HP has already abandoned for tax purposes? Yeah, I paid $60 to replace my keyboard. I get Framework can’t compete in that. I’m in the US, and even with tariffs, that’s fair, in this crazy world. Having a keyboard that lasts 2 years? isn’t. And I recognize, this isn’t Framework’s fault per-se, the switch design is inherently flawed, and I used to have to replace HP laptop keyboards every few years, and this isn’t new.
As a piece of feedback, and to call this out, I’d like to call out with what I’ve struggled with so far, and what I wish Framework would have committed to, prior to my buying into their ecosystem.
First and foremost: mechanical (ideally hot-swap) keyboard keys. I’d have paid an extra $300 more for a chassis that had that, with TEN (gasp, also, you heard me) more MM of stack height to accommodate. Most bags that fit a 16 can support TWO laptops stacked, so height is less critical than the designers think. I want to turn the Framework’s products from an appliance into a forever-object for me, emotionally. Hell, given the option I’d have even paid extra for my own type of mechanical switches in a batch. Make the damn laptop thicker, I’d have loved that, and it’s the right direction to take this for the reliability, replaceability, and customizability. You’re fighting SO MUCH with trying to make it thin and sexy. Make it a forever object you can upgrade and love and cherish. I have to pay $60 rather than just swap out one damn switch for wearing it out in my FPS use. (of which, I’m an absolute casual gamer, and also have a gaming desktop and mechanical keyboard (ZSA Voyager for those who are curious, I love the feel, but get the layout isn’t ideal for everyone, and I could compromise for a “traditional” layout given the option to customize with what I do want, which is UX niceties.
Secondarily: I normally run with a 10-key, and touchpad left-justified; the side-inserts for the touchpad don’t align well vertically with the aluminum of the touchpad, and I’ve lightly bent all the parts trying my best to mitigate this, but due to the padded coupling mechanism the designers opted for, there’s always going to be play, and therefore sharp edges you rub your hands upon. I’d love a full-width monolithic touchpad card. I’m considering incorporating a sexy wood-grain one if I end up designing my own, thicker, chassis. Moving my right hand between home position and 10-key on a regular basis, catching the lip of the edges of those side cards drives me absolutely nuts and if I were to give any feedback, it’d be that.
So I ask: has anyone started work on a thicker, mechanical-keyboard chassis for the 16”? I’m maybe… a year out from being able to have time and motivation to do this myself, but ….if Framework proper isn’t there yet, (and I get why it’s a big ask, business-wise,) I would spend $1000 on raw material to design my own, to manufacture a final product. …and my own time and effort if it were me to upgrade. I have means, and I fully expect to spend 2-3 (realistically, probably 5-10) times that in developing once I get stuck in.
If Framework isn’t interested, I may be interested in monetizing this as a competing hardware manufacturer and making this a business venture. Either for them to buy out eventually if I succeed, or to at least prove a point and show it’s possible. I don’t know yet, I’m just ….frustrated, and feeling out how much it matters to me. I’m ….open to fighting Framework in the market, if I have to, to make what I want happen. I’d love to not have that happen, and want to not consider them an en*sh*tt*f*ed endless-churn for hardware that ends up in the landfill.
If anyone is already part-way through their own struggle to make this happen? I’d love to invest in you, and I get the labor of love, that takes will and means, to bring to fruition. If Framework is willing to bounty innovative designs…. I’d be more motivated.
Thank you for your time.