Hi! I just got my laptop delivered YESTERDAY ! But it won’t charge and therefore will not turn on. I’ve already submitted a ticket to support but I was hoping someone might have a solution so I don’t have to bother them. I know they have to be busy right now. Also I was hoping to learn a little bit about my computer’s insides as I have never touched the inside of a laptop before. Any information is appreciated <3
Yes I have read the thing about it needing to be plugged in to be able to turn on
Yes I have read the thing about the bouncy little piece of seaweed that connects the touch pad to the mainboard. I also saw that the issue with it coming out Should be fixed in batch 3 (which is me) so I figured it isn’t the touchpad end of it that has any issues
The charger indeed works! I tried it on my phone
I tried my phone’s charger on the laptop too! The LED dot still would not light up
I have tried plugging in directly to the thingy with the expansion cards Out
I only have one usb-c card for it (then two usb-a’s and an hdmi)
At this point I am worried that something else might be wrong on his insides. However I have NO idea what the insides of a laptop are supposed to look like. So if it is helpful for me to provide pictures I can do that! Honestly I am afraid to touch the insides because I don’t know what will hurt it and what won’t. It’s like a game of operation to me. Or changing a car battery. Which I also cannot do.
I would like to avoid having to return it and swap it out for a new one if I can. BUT if nothing works I would still very much appreciate learning the terms of things and what they do! Even if we fix the problem immediately (WHICH WOULD BE GREAT) I would really like to keep learning more! Thank you in advance <3
Sadly my laptop will charge but the screen does not turn on. I’ve had messages in to FW support but the responses have been a little underwhelming at best. I’ve decided to return my unit and maybe buy back if this ever turns into a thing. Wish them the best.
Since you mentioned that absolutely no LEDs flash or turn on (including the power button, and the tiny LED on the left side of the laptop near the audio input jack), this sounds like a serious enough problem that I think support will reach out to you very soon.
@Ramisdad I had a similar issue the first time I turned on my laptop - the power button lit up, the fan was spinning, but screen stayed blank. I removed one of the RAM modules and that seemed to work (mysterious - IDK why).
How long did you let it run? It’s noted someplace here that there is a long startup the first time; presumably halving the memory would cut that time in half. With 16MB mine was on the order of 5 minutes IIRC (it seemed long, but I was Batch 1 so I could be mis-remembering the time). But do give it a few minutes with both SODIMMs in place.
So from the initial post, the computer should ship with some charge left in the battery, so the charger and the charging circuit should be irrelevant to the issue. The computer should theoretically turn on out of the box from the factory without ever having seen a charger.
When you press the power button, what happens? I assume there are no lights on anything, and no illumination around the power button itself?
And yeah, that’s what a bricking is for electronics
RandomUser revealed that apparently they ship with the bios option for battery disconnect active, which I wasn’t aware of. So maybe it is the charging IC, hard to tell with this info.
Stupid question for clarification, but when you plug in the charging cable is there any indicator light that the laptop is detecting the power? You should be able to see an indicator light turn on, letting you know that it’s accepting power, even if the power button isn’t pressed. If you see that light the problem might be in the connection between your keyboard cover and the laptop motherboard.