There is much more to this issue than I posted here. It’s completely fine to view this differently when knowing more about the full context of the support ticket I’m referring to. As usual, it’s very lengthy.
The summary is:
Ryzen 7040 was bricked by a firmware update.
I sent a support request and got the usual answer regarding postcode videos, which I had already described.
Support then asked explicitly for videos, so I recorded and sent postcode videos, swapping RAM at least ten times or more to demonstrate different configurations. Throughout this back and forth, the support contacts constantly changed, and each new person seemed either unwilling or too busy to read the entire conversation. I politely overlooked this each time and provided answers anyway. Eventually, I had to explicitly ask if my device was still considered under warranty, as it felt like there was no willingness to RMA the mainboard, given it’s a DIY product. I was also concerned about damaging something sooner or later, as mistakes could easily happen with constant hardware swaps. I strongly disliked this. They finally confirmed warranty coverage, so I swapped to my spare 11th-gen board to keep my notebook operational. Everything up to this point was extremely tedious, especially working without my primary board just to help support determine whether they would replace it.
Not great, but acceptable so far.
Unfortunately, even though I made no mistakes during the swap, my 11th-gen mainboard would not boot or start afterward. I couldn’t find a solution, despite trying RAM in different channels and repeating all the previously suggested troubleshooting steps related to the 7040 issue. There were no visible signs of damage, no burn marks, nothing—visually, the board appeared perfect, but the CPU stays cool. I purchased the board, and it was delivered to Germany, where I live, in October 2023. At this point, I was extremely upset and frustrated with the situation that resulted from that problematic firmware update. Eventually, I calmed down, read through the BIOS bricking threads on the forum, ordered the missing pogo pin adapter, and successfully flashed my 7040 mainboard, as I urgently needed a working system after such a long ordeal.
Receiving the new 7040 mainboard quickly was a very pleasant surprise—definitely a positive point (+1).
However, I still have a broken mainboard, and so I asked support whether I could instead send my faulty 11th-gen board to the repair station in Germany. Their reply wasn’t clear enough, and I didn’t want to risk creating an unpleasant legal situation. After some further back and forth, they told me I could not keep the 7040 as a replacement of the 11th gen, what is sad but acceptable I replied I still expect an RMA of the 11th gen and I received this message:
Nachdem wir Ihre Anfrage überprüft haben, müssen wir Ihnen leider mitteilen, dass wir diese nicht erfüllen können. Unser RMA-Prozess ist auf Ersatzteile mit gleichen Spezifikationen beschränkt, und leider ist das betreffende Mainboard der 11. Generation von Intel nicht mehr von der Garantie abgedeckt. Daher ist es nicht für einen Ersatz gemäß den aktuellen Garantiebedingungen berechtigt.
Zu Ihrer Information finden Sie die vollständigen Details in unseren Verkaufsbedingungen und Gewährleistungsrichtlinien.
Wir schätzen Ihr Verständnis wirklich. Wenn Sie weitere Fragen haben oder weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Vielen Dank für Ihre Kontaktaufnahme mit dem Framework Support und ich wünsche Ihnen einen schönen Tag!
In english AI translated:
After reviewing your request, we regret to inform you that we are unable to fulfill it. Our RMA process is limited to replacement parts with identical specifications, and unfortunately, the 11th Generation Intel mainboard in question is no longer covered under warranty. Therefore, it is not eligible for replacement under the current warranty conditions.
For your reference, please find the complete details in our Terms of Sale and Warranty Policy.
We truly appreciate your understanding. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for reaching out to Framework Support, and I wish you a pleasant day!
If this topic should be moved elsewhere I kindly ask to do so since I am not totally lost sometimes.