Printer not responding on Framework Laptop – works intermittently

Community Support
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Hi everyone,

I’ve been facing an issue where my printer sometimes works and sometimes doesn’t respond at all when I try to print.

Which OS? Windows

Which release of your OS? Windows 11

Which Framework product? Framework Laptop 13 (Intel 12th Gen)

Issue details: The printer is connected over WiFi and works fine occasionally, but most of the time print jobs get stuck or don’t go through. Restarting the printer or system sometimes fixes it temporarily, but the issue comes back.

What I’ve tried so far:

  • Restarted printer and laptop

  • Cleared print queue

  • Checked drivers and connection

I also tried printing a simple test page separately just to confirm whether the printer itself is responding or not. For example, I tested with a basic online test page tool.

Sometimes the test works, sometimes it doesn’t, which makes it harder to understand if the issue is OS-related, driver-related, or network-related.

Questions:

  • Has anyone faced similar issues on Framework laptops?

  • Could this be related to drivers or WiFi stability?

  • Any recommended way to properly diagnose this kind of intermittent printing issue?

Would really appreciate any suggestions.

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Hi Ben,

Sadly, some of the intermittent issues I have experienced are related to Windows 11 in general. Had a similar issue recently at a clients house (non-Framework computer) and it would sometimes print, sometimes print the test page, claim it was connected but out to lunch more often that not.

Deleted the printer from the system, rebooted, reinstalled the printer (it ended up creating a new “port” assignment) and it worked solid when testing it.

Sometimes the generic/universal drivers do not talk to the printer as well as the drivers made specifically for the printer from the manufacturer. Just some thoughts to go on as I read this post. Best of luck!

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This is a very common problem with Windows 10 and 11.

A recent Windows update seemed to trigger this with several of my end users.

Basically, the WSD port stops communicating.

We fixed it by:

a) locking the wireless/Ethernet printer to a specific IP address either by configuring it in the printer itself or via DHCP reservation on the router

b) switching to a Standard TCP/IP Port in the existing printer driver pointing at that IP address

You can’t delete the WSD port without deleting the whole printer; it is not necessary to delete it though. Just switching the existing printer driver to the newly-created Standard TCP/IP Port will work.

That said, it may be cleaner for you to delete the whole printer, then re-install the driver while specifically choosing to pick the port you want to use, then picking Standard TCP/IP Port in the later steps.

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