People just want clarity regarding the issue at hand, which is really not that hard to understand when they’ve spent $1000+ dollars on a machine which crashes on a whim and is proving to be unreliable for any serious workload at the moment. It also does not help that Framework did not provide said clarity till multiple people complained about the lack of a response.
Speaking of, the fact that it took a “person complaining like a 3 year old,” as you put it, for Framework to even clarify why it is that the update is taking so long after however many months this issue has been a thing and however many responses to this thread is exactly the issue at hand. Nobody should have had to even do that in the first place. They could have literally told us of their own volition that the BIOS update was delayed due to a regression and that testing has been slow due to the Lunar Year Holiday and everyone would have accepted that response, but instead it had to be forced out of them by people on this thread. This is the lack of transparency that people keep bringing up in this thread.
I myself have been pretty quiet on any communication issues after they mentioned that they were actively working on the BIOS update and ran into regressions in their second update, since now I am convinced that they are actually working on a fix, but keep in mind that prior to said statement, nobody knew what the Framework team was even doing to provide a potential fix other than a response from Nirav nearly a month ago which vaguely mentioned the touchpad issue from the FW16. Given that vagueness, it’s not that hard to come to the conclusion that people started complaining because everything was up in the air and the only other thing we were told regarding the issue was “yeah your RAM is busted sucks to suck replace it,” which for many people in this thread was a dead end response and did nothing to stop the BSODs.
Pretending that there is absolutely no valid reason that people are frustrated and that somehow we gaslit Framework into providing a response is asinine at best and could be construed as “jumping at the defense of Framework unprompted”.
EDIT: Just for anyone else reading this, it may sound like I’m throwing a lot of shade at Framework; I just want to clarify that I am not stating that Framework needs to be giving us daily (or even weekly) updates or anything like that, just that they need to share prudent information that they do find sooner rather than later. For example, up until Framework actually clarified the reason behind the delays in the BIOS update, many of us were speculating that they had simply just prioritized the FW16 over the FW13, when it is now clear by their update that this was not the case at all, and that they were actually actively working on a fix, just had valid reasons for why it wasn’t released yet. However, because of how late this information was actually shared, a lot of us got frustrated with the perceived lack of care from Framework, even if this may not have actually been the case.
More transparent and detailed updates here and there would avoid such backlash in the future, as well as set realistic expectations as to when to expect a fix, which I think would be good for Framework because at the end of the day, I don’t want to see them fail, but I think there are things they could do better in the future.
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