It seems the issue only occurs when I have both memory sticks inserted. If only one stick is slotted in any of the slots the system is stable, but I get way less FPS in games. When both sticks are present, I get decent FPS, but the laptop shuts down in less than 5 minutes from launching the game.
I created a support ticket a month or more ago and still haven’t received a response so I might create a new one.
But both sticks run flawlessly on their own, MemTest86+ passes with flying colors. Even both sticks pass all MemTest86+ tests, but fail in real-world scenarios.
Still seeing occassional crashes again, though due to different daily use of my laptop in the last month (mostly coding, compiling, I’m guessing not so heavy GPU stuff) its been about a month since the last crash.
I’ve noticed that my last crash in Nov as well as the last 2 crashes actually created a minidump indicating a DPC_WATCHDOG_VIOLATION. That doesn’t tell much but it does indicate a hanging driver for whatever reason.
The last 2 minidump seemed to involve winhvr.sys (WSL was running both times) but the Nov dump involved mmcss.sys. I’ve been adviced to “RAM shuffle” my RAM modules, which I’ll try in any case.
For what its worth: memory configuration is “Kingston DDR5 SODIMM FURY Impact 2x16GB 5600”, SSD is “WD Black SN770 1TB M.2 SSD”, driver is the latest pack from Framework (Unified AMD Ryzen 7040 Series Driver Bundle 2024-10-02), BIOS is 3.05 and Link State Power Management in advanced power options is set to Off.
Wanted to chime in here and have my experience documented.
I have my FW13 since September of 2024 and did not experience any crashes or freezes.
Two weeks ago I experienced the first freeze and thought it just a random software glitch. The freezes and crashes became so freuquent that the laptop became unusable for me in about a week.
I was not able to find any pattern in my usage that would lead to the crashes. Seemingly at random the laptop decides when enough usage is enough and either becomes so slow that I can’t use it anymore or freezes up completely.
Only thing that helps is a reset via the Power Button, how long this lasts is random. Sometimes I can use the laptop for two - three hours, sometimes it freezes up instantly after the reset.
I tried Ubuntu 24.04LTS, Fedora 41 & 42 and Windows 11. I updated the BIOS and all the drivers. Tried the graphics drivers from AMD direct and from the Framework package. I ran Memtest and the result said that my single stick of 32GB RAM is fine. I also reseated it and tried the other RAM slot, same result.
I contacted FW support on friday 12.09.2025 but so far no response.
I needed to organize myself a replacement machine since I use the laptop for univeristy. Hope FW support gets back to me soon and WE can resolve the issue, but reading the experiences in this thread really dampens my hope.
Maybe try swapping the ssd or booting from a live usb? It’s not clear if you did that in your testing. If you did, then might be a mainboard issue. I hope that you are able to get it resolved soon, best of luck.
I just got this for the first time after upgrading my fw13 to the AMD 300 series mainboard. It’s only happened once in a few months since the upgrade, but it’s still concerning that there appears to be an underlying stability issue with the AMD mainboards/drivers. TBC I’m using the same SSD and memory modules as before (memory was Framework supplied). I have another set of memory modules that I put in the 7000 series mainboard when I mounted it in a 3D printed case after the upgrade, so I may try to swap them around just for the sake of changing another variable.
On the 7640u FW13 that I experienced hard freeze + BSOD’s on, the issue appeared to be resolved by moving from Crucial 1x16GB 4800Mhz (I cheaped out initially) to Crucial 2x16GB 5600Mhz RAM (same as what I use on my personal 7840u unit).