Received just the Components, no Laptop

JoshuaB · September 30, 2021, 9:03pm

I’m so confused. Got a package from Framework today that I’ve been waiting for, but it was a mailing envelope, not a box… In that envelope was a WiFi module and two sticks of RAM… No laptop, no IO modules. Has this happened to anyone else?!

njf · September 30, 2021, 9:16pm

Have you checked it against the tracking number for the laptop on your account page? It is possible they had to send some of the components separately for some reason.

JoshuaB · September 30, 2021, 9:34pm

Thought about that too… Sadly, nope.

Matches the only tracking number provided in the portal.

N.P · September 30, 2021, 10:09pm

That is… odd. Extra words.

Kieran_Levin · September 30, 2021, 11:28pm

@JoshuaB That is not expected, could you reach out to support at the bottom of the page?

JoshuaB · October 1, 2021, 1:02am

Thanks. I have an email in to support already, and am hoping to hear back soon.

Ethan_Spoelstra · October 5, 2021, 4:32am

I had this happen as well and contacted support. They found the bug and think they’ve fixed it, and are getting the rest of the system ready to ship shortly.