[RESOLVED] Touchpad Stopped Working

Community Support
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I’ve had my Framework laptop for about a week now, and around 3 days in the touchpad stopped working for both Linux and Windows. I’m not 100% sure what the root cause is, but I believe it happened after I updated my BIOS (or maybe it was after I installed the Windows driver bundle?).

Output of fwupdmgr update:

fwupdmgr update                                                              1 ↵ wacket@archlinux
Devices with no available firmware updates: 
 • Bolt Receiver
 • Logi M650 B
 • Navi 33 [Radeon RX 7700S/7600/7600S/7600M XT/PRO W7600]
 • Radio
 • Radio
 • USB2.1 Hub
 • WD BLACK SN850X 2000GB
Devices with the latest available firmware version:
 • Fingerprint Sensor
 • System Firmware
 • UEFI dbx

  • I tried going into the BIOS and disconnecting the battery, then plugging in the AC and rebooting, but it didn’t work.

  • I also tried running fwupdmgr enable-remote lvfs-testing then updating the firmware again, but afaik nothing happened.

  • I tried moving the touchpad to all 3 positions; left and center it doesn’t work, and in the right-most position the keyboard doesn’t work either.

sudo libinput list-devices output:

tl;dr no touchpad? 
sudo libinput list-devices                                                   1 ↵ wacket@archlinux
Device:           Video Bus
Kernel:           /dev/input/event3
Group:            1
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Lid Switch
Kernel:           /dev/input/event0
Group:            2
Seat:             seat0, default
Capabilities:     switch
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Power Button
Kernel:           /dev/input/event1
Group:            3
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           C-Media Electronics Inc. USB Audio Device
Kernel:           /dev/input/event27
Group:            4
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Logitech USB Receiver
Kernel:           /dev/input/event11
Group:            5
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Logitech USB Receiver Mouse
Kernel:           /dev/input/event12
Group:            5
Seat:             seat0, default
Capabilities:     pointer 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      disabled
Nat.scrolling:    disabled
Middle emulation: disabled
Calibration:      n/a
Scroll methods:   button
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   flat *adaptive custom
Rotation:         0.0

Device:           Logitech USB Receiver Consumer Control
Kernel:           /dev/input/event13
Group:            5
Seat:             seat0, default
Capabilities:     keyboard pointer 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    disabled
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Logitech USB Receiver System Control
Kernel:           /dev/input/event14
Group:            5
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Logitech USB Receiver
Kernel:           /dev/input/event22
Group:            5
Seat:             seat0, default
Size:             116x74mm
Capabilities:     pointer gesture
Tap-to-click:     disabled
Tap-and-drag:     enabled
Tap drag lock:    disabled
Left-handed:      disabled
Nat.scrolling:    disabled
Middle emulation: disabled
Calibration:      n/a
Scroll methods:   *two-finger edge 
Click methods:    *button-areas clickfinger 
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   flat *adaptive custom
Rotation:         n/a

Device:           Framework Laptop 16 Numpad Module
Kernel:           /dev/input/event16
Group:            6
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Framework Laptop 16 Numpad Module System Control
Kernel:           /dev/input/event17
Group:            6
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Framework Laptop 16 Numpad Module Consumer Control
Kernel:           /dev/input/event18
Group:            6
Seat:             seat0, default
Capabilities:     keyboard pointer 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    disabled
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Framework Laptop 16 Numpad Module Wireless Radio Control
Kernel:           /dev/input/event19
Group:            6
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Framework Laptop 16 Numpad Module Keyboard
Kernel:           /dev/input/event20
Group:            6
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Framework Laptop 16 Keyboard Module - ANSI
Kernel:           /dev/input/event21
Group:            7
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Framework Laptop 16 Keyboard Module - ANSI System Control
Kernel:           /dev/input/event23
Group:            7
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Framework Laptop 16 Keyboard Module - ANSI Consumer Control
Kernel:           /dev/input/event24
Group:            7
Seat:             seat0, default
Capabilities:     keyboard pointer 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    disabled
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Framework Laptop 16 Keyboard Module - ANSI Wireless Radio Control
Kernel:           /dev/input/event25
Group:            7
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

Device:           Framework Laptop 16 Keyboard Module - ANSI Keyboard
Kernel:           /dev/input/event26
Group:            7
Seat:             seat0, default
Capabilities:     keyboard 
Tap-to-click:     n/a
Tap-and-drag:     n/a
Tap drag lock:    n/a
Left-handed:      n/a
Nat.scrolling:    n/a
Middle emulation: n/a
Calibration:      n/a
Scroll methods:   none
Click methods:    none
Disable-w-typing: n/a
Disable-w-trackpointing: n/a
Accel profiles:   n/a
Rotation:         0.0

  • xf86-input-libinput is installed

  • Even running dmesg | grep -i touchpad has no output

  • I booted into Windows and ran the driver install pack and BIOS update from Windows, but nothing happened

Me updooting the BIOS again
Me updooting the BIOS again1920×1446 121 KB

Back of Touchpad Image
Back of Touchpad Image1920×857 159 KB

Should I submit a support request, or is there anything else I should do first?

1 Like
2

Issue was resolved by pushing the connector cable under the keyboard in again. I don’t remember what that cable is actually called though

1 Like
3

Thanks for the update @dginovker , yeah those connectors usually just needs a little push whenever this happens. Marking as solved :slight_smile: