(Resolved) Unable to order card declined

Framework Laptop 16
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1

I’m attempting to order a new framework 16 laptop for whatever reason when my bank switched card processors they reduced my limit so over the weekend I was unable to order this I have since talked to the bank got the limit increase and now I can’t order it and it just gives me a generic card to declined message with no further details my bank saying they’re not even seeing the transaction this time and I can’t get a hold of anyone and support to even talk and figure out what is going on wondering if anyone on here actually has a way to reach them so I can get those rectified and ordered yet today billing and shipping are in the USA, trying to get this done today because I have to submit a a new limit increase every single day until I can order this now so I’d rather not waste my time on the phone with the bank because of this issue I contacted support on Sunday

UPDATE if anyone runs into this issue in the future and your bank cannot see the transaction remove the plus 4 code from your ZIP code on both shipping and billing and it goes through just fine

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Sorry to hear you’re having a problem, this sounds like an appropriate issue for customer support.

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Thank you for reading the fact that I have already contacted support and at this point they still have yet to get back to me

4

I understand that you are frustrated. In my experience, Framework support generally replies within 24hrs on business days. It has not yet been a full business day since you reached out yet, so I imagine you will hear back sometime before this time tomorrow. Their messages also have a tendency to go into spam inboxes, so be sure to check there too.

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I’m making this reply for any others in this situation here in the future framework support was not the most helpful in this situation however after much trial and error on my side found that I had to remove the plus four code from my ZIP code on both billing and shipping and then the process goes through correctly and immediately

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Ah, yeah. Zip code is used for credit/debit card verification by many, many online or otherwise card-not-present transactions. It must match, or it gets rejected at an early level. Bank or card company doesn’t usually see such early rejections. Framework probably doesn’t see it either. Similar as if you entered your CVV, card security code, wrong. Credit/debit cards don’t seem to use the +4 zip. So I think you should always leave it off the billing address at minium.

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Yea it for billing that makes sense but having to remove it from shipping aswell was the thing that threw me for a loop

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Thanks for sharing the root cause and fix. Hopefully no one else encounters this issue, but if they do we now know something to check for.