[RESPONDED] Credit Card payment declined when attempting to purchase Framework laptop

When attempting to checkout using my Visa credit card, the payment is declined for no explained reason. After calling my bank it was confirmed that the failure occurred on Framework’s side. See screenshot below.

What could be the reason for this?

You should contact Support.


You are attempting to freight forward to an unsupported location our product and your orders were caught during a routine audit. We will be unable to allow your order attempts to proceed.

Thank you.


… I am a bit lost on why you would ask this question openly in the support forums instead of directly contacting Framework?

But great that you got help so fast anyway!