I’ll try a few flash drives later this evening in various ports to see if I have a similar issue.
Don’t forget
it was in Beta for 4 months, and I have been using since day one and clearly not a reproducible issue per ce
It may also be that the instances above were not only not a consequence of the update and isn’t a regular occurrence even for those two users.
All that way back in December 2022, so months later either it doesn’t happen anymore, or it’s acceptable. There seems to be no Framework support that such exists.
I had problems after the upgrade to 3.17. Both with occasional right side USB stopping to work and battery charge stopping. Had to do a full motherboard reset to ultimately fix it, after going through the process of eliminating charge, cable, OS version, Linux power settings configuration.
After contacting support, I ran the driver pack install, flashed from 3.17->3.10, USB ports were working. Then reflashed BIOS back up to 3.17 and USB ports still working.
It does seem like somethings a little wonky with this release.
I don’t think the USB issue is related to the firmware. I still haven’t updated to 3.17 and have had the occasional problem for several months. In my case leaving the laptop powered off for a few hours always fixes it.
I have seen very similar issues on some server hardware. Some parts of the intel ME flashing process (silently) failed. The system mostly worked, but the usb ports were not correctly passed through to the OS. The fix was to re-flash the same (new) version and it always solved the issue.
@Kieran_Levin - apologies for piling on here, but if there will be an 11th gen update, can the issue with the firmware needing to pass a value to allow 6e bands to be active be included? I will try to grab the various posts and link the information here so that you don’t have to track it down. Thanks, and have a great day!
I’d like to avoid opening a support ticket for this since I know they’re swamped: do we have an ETA on the firmware to enable the new battery to use full capacity on the 11th gen? My new expanded capacity battery is just sitting on my shelf and 11% would make all the difference going into the school year. Thanks!
“Swamped” is a choice. Orders for the 16 vastly exceeded predictions which means so will profits. They could chose to funnel that windfall into more staff to help get un-swamped.
I’m beginning to think that everyone on these BIOS update threads should open a support ticket so the issues will show up in official metrics where they’re more likely to be noticed by decision-makers.
At this point, they have only gotten $100 for each pre-order, while there may be a lot of them, they are also likely trying to recoup money from the creation of the laptops and save up some money for building the next batch. Framework are not stupid, and take staffing decisions seriously. You can’t just make more employees appear out of thin air. Even if they started hiring more staff the instant they realized that they were going to get way more pre-orders than they thought I doubt they would be ready to go by now.
I’m all for criticizing bad customer service, but this is clearly not a choice. Framework knows that people want this, and they are trying their hardest even with all the firmware issues they are experiencing with AMD, delays from Insyde, and still being a small team.
When we release something, it must undergo extensive testing. So yes, this is an ongoing process and not one that has been abandoned.
We are very aware of it. However, this is absolutely not going to make things faster. I appreciate the sense of urgency, but this statement is neither helpful or constructive.
The TLTR is we’ve heard you and once I have updates, I will be posting them immediately.
I appreciate everyone’s patience. As soon as I have an update, I will be posting to this thread.
Your feedback is valid, it has been heard and we’re working on getting you an update.
We now ask for your continued patience while we get you a proper status report.
Thank you for writing this and having patience with us users. I wish you, the devs and support the time and energy to continue. Im ofcourse looking forward to news, updates and especially a relatively stable bios update.
Have a wonderful day, you all.
