[RESPONDED] 11th Gen Intel Core BIOS 3.17 Release

Something doesn’t add up here, why was it beta so 4 months then?

We need some official comment I think or are we going to continue to have radio silence on this one…

Just updated my DIY i5-1135G7 from 3.10->3.17 via the windows installer. Plugging a mouse adapter into the USB A port after first boot caused a USB Power error. Now windows is still throwing USB power errors even after all modules removed and windows rebooted, running on battery.

I can’t say for sure it was the BIOS update, but the timing sure is suspicious. :grimacing:

I would definitely reach out to support about this!

I just updated the BIOS after getting the latest Windows 11 update, I figured that would be the safest order of operations. All good so far

Hello Framework Community

I have a i5 1135G7 Framework on BIOS 3.10 and Windows 10.
Everything is fine on this BIOS Version and I think I will wait for the next Release because of the USB Problems mentioned above.
Because I also use a Wireless Mouse dongle and don’t want to brake my Framework.

I’m referring to the two Problems above.
On 3.10 there is no problem with USB flash drives. I just plug them in and they work.

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I had problems after the upgrade to 3.17. Both with occasional right side USB stopping to work and battery charge stopping. Had to do a full motherboard reset to ultimately fix it, after going through the process of eliminating charge, cable, OS version, Linux power settings configuration.

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After contacting support, I ran the driver pack install, flashed from 3.17->3.10, USB ports were working. Then reflashed BIOS back up to 3.17 and USB ports still working. :person_shrugging:

It does seem like somethings a little wonky with this release.

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I don’t think the USB issue is related to the firmware. I still haven’t updated to 3.17 and have had the occasional problem for several months. In my case leaving the laptop powered off for a few hours always fixes it.

I have seen very similar issues on some server hardware. Some parts of the intel ME flashing process (silently) failed. The system mostly worked, but the usb ports were not correctly passed through to the OS. The fix was to re-flash the same (new) version and it always solved the issue.

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@Kieran_Levin - apologies for piling on here, but if there will be an 11th gen update, can the issue with the firmware needing to pass a value to allow 6e bands to be active be included? I will try to grab the various posts and link the information here so that you don’t have to track it down. Thanks, and have a great day!

Update to add links to info:

The first post in this thread lays things out: Kernel 5.16 6Ghz Disabled AX210

Then there is discussion here where it looks like things work ok in the 12th gen machines but not the 11th gen ones: [TRACKING] Does anyone have wifi 6e working in linux with the AX210?

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so, can we comment out DisableCapsuleUpdateonDisk=true after applying this update?

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Since this update is marked here as stable, can you also update the information on LVFS?

https://fwupd.org/lvfs/devices/work.frame.Laptop.TGL.BIOS.firmware

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@Kieran_Levin bumping this, since I just noticed that the latest fwupd changelog (in testing for F38 for example) contains:

Use a CapsuleOnDisk filename supported by InsydeH2O

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I’d like to avoid opening a support ticket for this since I know they’re swamped: do we have an ETA on the firmware to enable the new battery to use full capacity on the 11th gen? My new expanded capacity battery is just sitting on my shelf and 11% would make all the difference going into the school year. Thanks!

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I know they’re swamped

“Swamped” is a choice. Orders for the 16 vastly exceeded predictions which means so will profits. They could chose to funnel that windfall into more staff to help get un-swamped.

I’m beginning to think that everyone on these BIOS update threads should open a support ticket so the issues will show up in official metrics where they’re more likely to be noticed by decision-makers.

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At this point, they have only gotten $100 for each pre-order, while there may be a lot of them, they are also likely trying to recoup money from the creation of the laptops and save up some money for building the next batch. Framework are not stupid, and take staffing decisions seriously. You can’t just make more employees appear out of thin air. Even if they started hiring more staff the instant they realized that they were going to get way more pre-orders than they thought I doubt they would be ready to go by now.

I’m all for criticizing bad customer service, but this is clearly not a choice. Framework knows that people want this, and they are trying their hardest even with all the firmware issues they are experiencing with AMD, delays from Insyde, and still being a small team.

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That’s exactly what they’re doing. It takes time to get more support agents onboarded.

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It is the same for Gen12. No ETA, no information, nothing for months, 9 months for Gen12.

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Few things.

When we release something, it must undergo extensive testing. So yes, this is an ongoing process and not one that has been abandoned.

We are very aware of it. However, this is absolutely not going to make things faster. I appreciate the sense of urgency, but this statement is neither helpful or constructive.

The TLTR is we’ve heard you and once I have updates, I will be posting them immediately.

I appreciate everyone’s patience. As soon as I have an update, I will be posting to this thread.

Your feedback is valid, it has been heard and we’re working on getting you an update.

We now ask for your continued patience while we get you a proper status report.

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