[RESPONDED] 1TB expansion card disconnects randomly

@Michael_Scot_Shappe yeah that CalDigit is rated at 90w I think? So yes, very likely sufficient since the power brick is pretty huge on top of that so attached peripherals dont bump it down. I am guessing issues on battery are probably autosuspend related, while battery/60w PD issues are both.

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Just looked it up. 87w (an odd number, but :person_shrugging: ). So, I suppose I could see even that becoming marginal under heavy load given what you say uptopic about 85w not quite being enough but 96w docks being pretty solid.

@Matt_Hartley I’ve been trying to find a diplomatic way to put this, because I do believe you’re trying to be helpful: Telling people a feature Framework has advertised and actively encouraged for two years, is not actually a feature, doesn’t work. It is, in fact, an advertised, intended feature of the product. If it’s not working, then it’s incumbent upon Framework to find out why and propose actual solutions, no matter how much effort that requires on Framework’s part.

If the solution really does turn out to be “use a bigger brick”, as @nadb suggests, and Framework can explicitly document, “We have tested and a brick providing at least X watts should suffice”, that’s not actually a bad or unacceptable solution, assuming it turns out to be a stable one (I’m going to test the proposition). Higher-wattage chargers are not that hard to come by, now.

But it is not acceptable to say, “Yeah, we told you to do that, but don’t do that.” Because Framework did tell us to do that, is still telling us to do that in its official copy, and even if they didn’t you are the one and only person I know who thinks it shouldn’t work.

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Has anyone actually measures how much power these expansion cards draw on idle, normal and high usage?

I use my drive as a media drive for storing files, exactly like you said. But even when the laptop is idle, with no I/O activity going on whatsoever I STILL experience the random disconnects.

Noted. My statement on resolving your issue has been made explicitly clear.

Contact support for your replacement. Your feedback has been noted. I’m closing out this particular as I addressed your concerns directly. We’re now going in circles, and I have other threads to address. A resolution has been suggested and my view on why this isn’t recommended from a support perspective has been explained.

Advice on next steps offered. My opinion from a support point of view was made. If you have additional concerns and would like to resolve this, open a ticket as suggested previously. That’s what we can do.

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Please open up a support ticket, we can take a look at what going on from there. I use mine on Fedora and Ubuntu for backups, we can compare the states based on your logs. Sounds like a power saving mode is happening in your case.

All, if you’re having trouble with your storage expansion card, please open a support ticket. This thread is closed as it’s no longer productive and best suited for ticketed support. Thank you.

In a ticket, we can examine your logs and determine if this is a power state issue or a bad card.

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