In the land of the tech-savvy, where impatience does sprout,
“We’ve been charged!” some declare, others filled with doubt.
For the elusive Ryzen, we all eagerly pine,
But Framework’s timeline? It’s hardly a straight line.
“Are you Batch 1 or 2?” we query in jest,
Hoping against hope, ours will be dispatched next.
We check our accounts, once, twice, thrice a day,
But alas, for many, no charge holds sway.
Some say in Germany and France, cards have been hit,
While in the USA, we just sit and twit.
Is it a game of luck, or a digital dance?
Or perhaps Framework’s just giving us a merry prance?
I heard a rumor (or maybe a jest),
That Framework’s charging only those who click refresh best.
Another said, “It’s a secret code, didn’t you know?
Tap your card thrice, spin around, and give it a go!”
Oh, the waiting game, so annoyingly real,
It’s like waiting for a three-course, gourmet meal.
But instead of food, it’s tech we await,
Hoping it arrives before it’s too late.
So here we all stand, in this digital queue,
Hoping, wishing, our orders come through.
Dear Framework, oh please, can’t you see?
Charge us already, set our tech spirits free!
Exactly, there is a thing called a coulomb-counter that meters all the power coming in and going out of the battery, it’s the same thing it uses to estimate wear. it can get pretty confused if you never charge or discharge the battery fully.
Are you sure your workload is constant and it’s not just that you are paying more attention to the battery when it is lower?
USA here, was charged on the 9th very late in the night
I was so excited, I could hardly sleep tight
I checked my email, hoping for a shipping confirmation
But all I got was a generic notification
It said “Your order is being processed, please be patient”
But patience is not my strongest trait, I must admit
I want to know when my Framework laptop will be shipped
And when I can finally hold it in my grip
I know Framework is doing their best, they are not to blame
They have to deal with supply chain issues and global demand
They are trying to create a new paradigm in the tech game
And I appreciate their vision and their grand plan
But still, I can’t help but feel a bit anxious and restless
Waiting for my laptop to arrive at my address
I hope it won’t be too long, or too much of a mess
I hope it will be worth it, and impress me no less
Edit: Checked my email immediately after this and I have shipping confirmation. Should be here Friday (assuming that FedEx doesn’t screw up yet another shipment to my address by claiming my ZIP code doesn’t exist)
To the eager tech soul, from the USA land,
Your excitement and passion, we fully understand.
The thrill of a charge, late into the night,
Sets one’s heart racing, oh what a delight!
But the email that follows, so generic and plain,
Can dampen the spirits, bringing a touch of pain.
Patience, dear user, is a virtue so rare,
Especially when waiting for tech beyond compare.
Framework’s vision, a paradigm new,
Is bound to have hiccups, a delay or two.
But your patience is required, so please wait Matthew.
Supply chains do falter, demands ever soar,
But they’re crafting a laptop you’re sure to adore.
Your anxiousness, restlessness, all very real,
A sentiment many of us certainly feel.
Yet, when that laptop lands at your door,
It’ll be all you hoped for, and even more.
Hold on, dear friend, just a bit longer,
For with every tick, your laptop BIOS grows stronger.
And when it arrives, oh, the joy it will bring,
Making every moment of waiting a worthy thing.
They made some and put them on the configurator until they were sold out. But they decided not to make any more because of the low yield with the current molds and process.
Is it normal that after completing payment this morning (DE time, so about 12h ago) the order page still shows “Order status: Pre-order placed” instead of “payment complete” or whatever was the next step?
I don’t think mainboard testing is any more difficult for them to conduct than DIY testing, and if you look at our poll results, that could be a significant chunk of their orders.
Also, if you read one of my later responses (I know this thread has grown unwieldy), you’ll see that I essentially agreed with you:
If it wasn’t already obvious, to help pass the time, I’ve enjoyed speculating at the goings-on behind the scenes at FW. I apologize if I touched a nerve, and I hope everyone gets their orders soon.
It’s probably impossible to please everyone all of the time. FW has customers, investors, and limited resources, so not all of their decisions will go over perfectly with everyone involved 100% of the time (or ever, really).
I ranted in another thread regarding the decision to put the older speakers in the AMD builds, but I ended up feeling a little embarrassed about it. The realization I came away with is that I had an oversized, unrealistic expectation of FW.
I think because FW’s identity revolves around the idea that they exist to “fix” a broken ecosystem, it’s very easy to skew one’s thinking in the direction of perfection. Let’s not stop with repairability and upgradability, let’s fix all the broken things. Let’s be pro-consumer 100% of the time with every single decision.
But that simply isn’t possible. FW would collapse under the weight of that much complexity, if they ever even got off the ground to begin with.
While it would be nice to learn that FW was prioritizing prior customers (or at least treating them equally), I cannot think of a single company that does that. And if they did de-prioritize some customers, maybe they did it for a good reason.
We don’t have the full picture, so there’s no sense raising pitch forks and storming their digital headquarters demanding accountability and change. That may seem hyperbolic, but if you game out the events that would transpire if a group of customers banded together around assumptions predicated on baseless accusations, that’s at least one way it could end.
Apologies again if I touched a nerve, but I felt the direction things were heading in was not positive. Believe it or not, I was trying to offer comfort to you and the rest of the folks in your boat. Everyone who has made it this far knows what it feels like to still be waiting.
Perhaps being dismissive was the wrong way to go, but if the alternative is getting all worked up over some perceived slight, I think surrendering to the fact that you can either continue waiting or cancel is the much better option.
Mine apologies I proffer unto thee,
Did not intend to cause thee to disagree.
I perceived our course twist, shadows long,
Aimed to comfort, to right the wrong.
Pray believe, I endeavoured true,
To calm the tempestuous brew.
All aboard this vessel, we share,
Know the wait, the fervent prayer.
Yet thou remainest, serene, not incensed,
No pitchforks raised, no passions tensed.
Yet vexation, clear and profound,
From silence’s void, doth resound.
My personal speculation is that since the mainboards of the AMD laptops are the limiting factor it’s a smarter business decision to ship it with the other components to fulfill a larger order with more pieces.
For a very simplified example, since the cases are the same, they may be having a production order of 1000 Cases a month being delivered to their warehouse. but only 100 AMD mainboards. Imagine if 850 of the cases are also shipped to other Intel or replacement parts customers.
They probably want a stable baseline of case orders from the manufacter cause that will be easier to manage and it can simplify pricing, but they don’t want to build up a large stock of cases just sitting on the shelf. So they ship most orders to the customers who ordered a complete kit.
@systemic 's idea would potentially mean that Framework has a warehouse filling up with other parts ranging from cases, batteries, expansion cards, rams, ssd, and etc OR a reduction in the orders from those manufacturers, which could cause issues down the line if the manufacturer doesn’t have the time or capacity to just start filling framework orders at a higher rate.
At the same time Framework is not a large company compared to Dell or Apple. They only have 11-50 people per crunchbase, so expecting reactions or support from a company that size on par with a larger company is silly.
Maybe it’s even based on the percentage of orders in the batch. For example, if only 20% of the orders are for mainboards, then they are only alotting 20% of the on hand inventory for those orders. That would seem like a very logical way to keep all their supply lines running consistently.
Since this thread is comprised of only a sample of the orders in Batch 1, maybe there are a disproportionate number of customers with mainboard orders that were charged and shipped that simply are not taking part in this thread. (There have been some that answered in the mainboard polls that said they were charged and have received their order, so we know that at least some have been fulfilled so far.)
Whether there’s any truth to these arguments, I don’t think @systemic is out of line in wanting more transparency. That is the sort of culture FW is trying build (in my opinion), and I think it’s important we do our part to ask questions and hold them to their principles and promises (generally speaking).
