[RESPONDED] AMD Batch 1 Guild

[Todd_Freeman]

@systemic

I don’t love the dismissive hand waving of this.

Simple fact, those of us who are kit purchasers, are, in all likelihood, people whom have been supporting Framework for longer, and yet here we are being treated as second class.

This is not a good look.

They have stated that their QA process for the units going out is more difficult when it is a board kit, since they essentially fully assemble, test the unit, then disassemble, package and send sure, fine, but being first in line for pre-orders and purchasing should actually mean something, otherwise, what is the point?

They can and should do better.

I don’t think mainboard testing is any more difficult for them to conduct than DIY testing, and if you look at our poll results, that could be a significant chunk of their orders.

Also, if you read one of my later responses (I know this thread has grown unwieldy), you’ll see that I essentially agreed with you:

@Todd_Freeman

… I have a hard time rationalizing any excuse that they would potentially delay prior customers (who are arguably more deserving of priority).

If it wasn’t already obvious, to help pass the time, I’ve enjoyed speculating at the goings-on behind the scenes at FW. I apologize if I touched a nerve, and I hope everyone gets their orders soon.

It’s probably impossible to please everyone all of the time. FW has customers, investors, and limited resources, so not all of their decisions will go over perfectly with everyone involved 100% of the time (or ever, really).

I ranted in another thread regarding the decision to put the older speakers in the AMD builds, but I ended up feeling a little embarrassed about it. The realization I came away with is that I had an oversized, unrealistic expectation of FW.

I think because FW’s identity revolves around the idea that they exist to “fix” a broken ecosystem, it’s very easy to skew one’s thinking in the direction of perfection. Let’s not stop with repairability and upgradability, let’s fix all the broken things. Let’s be pro-consumer 100% of the time with every single decision.

But that simply isn’t possible. FW would collapse under the weight of that much complexity, if they ever even got off the ground to begin with.

While it would be nice to learn that FW was prioritizing prior customers (or at least treating them equally), I cannot think of a single company that does that. And if they did de-prioritize some customers, maybe they did it for a good reason.

We don’t have the full picture, so there’s no sense raising pitch forks and storming their digital headquarters demanding accountability and change. That may seem hyperbolic, but if you game out the events that would transpire if a group of customers banded together around assumptions predicated on baseless accusations, that’s at least one way it could end.

Apologies again if I touched a nerve, but I felt the direction things were heading in was not positive. Believe it or not, I was trying to offer comfort to you and the rest of the folks in your boat. Everyone who has made it this far knows what it feels like to still be waiting.

Perhaps being dismissive was the wrong way to go, but if the alternative is getting all worked up over some perceived slight, I think surrendering to the fact that you can either continue waiting or cancel is the much better option.

[whatisframework]

@a4955

Petition to force
All complaints to be submit
Through use of haiku

Order status unchanged,
Hope lingers for tomorrow,
Patience wears so thin.

[Aurelien_D]

@whatisframework Oh man , stop writing ! Give us the video (or record) of your words instead ! ^^

Next who’s gonna be making some haiku ? Can’t wait

[systemic]

@Todd_Freeman

Apologies again if I touched a nerve, but I felt the direction things were heading in was not positive. Believe it or not, I was trying to offer comfort to you and the rest of the folks in your boat. Everyone whose made it this far knows what it feels like to still be waiting.

Accepted. I am by no means angry, raving or pitchfork ready.

What I am is annoyed with lack of communication, and I am sure I am not alone. For myself anyways, this is a black mark.

[whatisframework]

Mine apologies I proffer unto thee,
Did not intend to cause thee to disagree.
I perceived our course twist, shadows long,
Aimed to comfort, to right the wrong.

Pray believe, I endeavoured true,
To calm the tempestuous brew.
All aboard this vessel, we share,
Know the wait, the fervent prayer.

Yet thou remainest, serene, not incensed,
No pitchforks raised, no passions tensed.
Yet vexation, clear and profound,
From silence’s void, doth resound.

[NGnius]

Update on my laptop: Crucial 2x16GB DDR5 5600 SODIMM kit (CT2K16G56C46S5) works fine at rated speeds

[Romero]

@Todd_Freeman

If it wasn’t already obvious, to help pass the time, I’ve enjoyed speculating at the goings-on behind the scenes at FW. I apologize if I touched a nerve, and I hope everyone gets their orders soon.

My personal speculation is that since the mainboards of the AMD laptops are the limiting factor it’s a smarter business decision to ship it with the other components to fulfill a larger order with more pieces.
For a very simplified example, since the cases are the same, they may be having a production order of 1000 Cases a month being delivered to their warehouse. but only 100 AMD mainboards. Imagine if 850 of the cases are also shipped to other Intel or replacement parts customers.
They probably want a stable baseline of case orders from the manufacter cause that will be easier to manage and it can simplify pricing, but they don’t want to build up a large stock of cases just sitting on the shelf. So they ship most orders to the customers who ordered a complete kit.

@systemic 's idea would potentially mean that Framework has a warehouse filling up with other parts ranging from cases, batteries, expansion cards, rams, ssd, and etc OR a reduction in the orders from those manufacturers, which could cause issues down the line if the manufacturer doesn’t have the time or capacity to just start filling framework orders at a higher rate.

At the same time Framework is not a large company compared to Dell or Apple. They only have 11-50 people per crunchbase, so expecting reactions or support from a company that size on par with a larger company is silly.

[Todd_Freeman]

@Romero

They probably want a stable baseline of case orders from the manufacter cause that will be easier to manage and it can simplify pricing, but they don’t want to build up a large stock of cases just sitting on the shelf. So they ship most orders to the customers who ordered a complete kit.

This makes a ton of sense!

Maybe it’s even based on the percentage of orders in the batch. For example, if only 20% of the orders are for mainboards, then they are only alotting 20% of the on hand inventory for those orders. That would seem like a very logical way to keep all their supply lines running consistently.

Since this thread is comprised of only a sample of the orders in Batch 1, maybe there are a disproportionate number of customers with mainboard orders that were charged and shipped that simply are not taking part in this thread. (There have been some that answered in the mainboard polls that said they were charged and have received their order, so we know that at least some have been fulfilled so far.)

Whether there’s any truth to these arguments, I don’t think @systemic is out of line in wanting more transparency. That is the sort of culture FW is trying build (in my opinion), and I think it’s important we do our part to ask questions and hold them to their principles and promises (generally speaking).

[Alex_Shpilkin]

@Eclectic

the translucent [bezel] that I ordered

Ah, yes, if you were able to get hold of that rare (arguably extinct) animal, I can definitely understand not letting go

[Zach1]

Doesn’t seem worth making a new thread but….

Even with the insane amount of random fixes and tweaks I’ve had to apply in Ubuntu, this is an amazing laptop. Like super amazing.

Thank you framework team

[demounit]

Australia, at first, was gripped with fear
worried our laptops wouldn’t ship here

but yesterday morning our cards were charged
commbank notifications hitting our phones at large

shipping soon happened at excitements peak
regional Aussies having to wait til mid week

sooner than later we will all rejoice
when we turn on our laptops and let out a “Noice!”

[Yammikins]

AMD batch two seems far
Aus shipping notes tease of joy
fingers crossed for us

[umbra]

Order placed, it’s true
AMD, Batch 2 in view
Soon, dreams will come through.

[Zach1]

you guys are too funny

[demounit]

covered in dust, i clean off the sleeve
that i got for my framework early-quarter-3 eve

i open it up and see the Crucial RAM that i bought
“will this run at full speed?” something all of us thought

I refresh the shipping page – it’s never a bore
currently ‘In transit’ leaving Singapore

ETA is on Monday and I can’t help but hope
I’ll have Framework on Friday, I swear that’s not cope

[Cheng]

Shipping in Q3 has been dreamt.
Time flies faster than my patient,
the Framework is now in my city.

[Eclectic]

Those of you who have received Framework laptops from previous releases, do they typically fill all orders from 1 batch before beginning the next? Should those of us in batches 2 and later be expecting any moment on our orders at all while batch 1 is still in the fulfillment stage?

[Alan_Pearce]

@Eclectic

Those of you who have received Framework laptops from previous releases, do they typically fill all orders from 1 batch before beginning the next? Should those of us in batches 2 and later be expecting any moment on our orders at all while batch 1 is still in the fulfillment stage?

From something I read somewhere else on site, they will hold an order until all items to fulfil it are present so that they do only one shipment (which makes sense to keep shipping costs down), so I would expect a blend from one batch to the next as peripheral items go in and out of stock.

[Juan_A_Sanchez]

So given the . Has anyone from batch 2-3 gotten any email about getting charged and shipping yet?

I’m still holding on hope for batch 5 to go out before the first of December

[reverse_thrust]

I can only speculate, but overlap between batches should be minimal aside from a few stragglers where they are low on a particular component in the order (but in this case anyone in the subsequent batch would also be delayed on shipment). When I ordered the first time I remember some of the last of a batch order shipping around the same time the next batch were receiving their “Preparing your batch” emails. Given the allegedly increased production capacity in AMD this round, I wouldn’t be surprised if “Preparing your batch” emails go out while we’re still shipping the previous batch, but I wouldn’t expect to be charged or shipped before most of the previous batch is out the door.

Edit for some pointless prophesying: If they keep to the 1-3 week timeframe alluded to in the Batch 1 emails, I’m guessing most of the rest of Batch 1 will be charged by early next week and ship by the end of next week, Batch 2 should get an email update any time now. Again, only guessing here.

Second edit: I was charged today around 3PM, so faster than I predicted. No complaints here.