Hello Framework Linux Forum.
I am a new user trying to daily-drive Linux Mint on my new Framework Laptop 13 and this is my first forum post. However, I am running into an issue when connecting to an external monitor to dual display alongside the laptop display. Specifically, when I connect the HDMI (laptop) to DVI (monitor) cable the laptop display shuts off and I can only use the external monitor. While I have had experiences with other machines in which my cursor can “travel” to the seemingly nonfunctioning display, in this case my cursor cannot leave this single external monitor. In exploring the Display settings, Linux Mint states there are, in fact, two displays as shown by clicking the drop down menu option to select a different display, but only shows one display in the layout screen and provides no options for either mirroring, displaying, or even rearranging them. I have attached some screenshots below.
Prior to purchasing my Framework Laptop, I installed Linux Mint Cinnamon 21.1 earlier this year (later upgrading to 21.2) on an HP Stream I bought for $200 in 2018 to get familiar with Linux Mint over the course of several months. All the same peripherals (i.e., cables, dock, monitor, mouse, and keyboard) worked immediately without issues, allowing me to successfully run dual displays (the Stream’s display + my external monitor; This same set up is also successful my Windows 10 HP 2-in-1 from work). I have spent much of this weekend searching both this forum, Linux Mint forums, and the general internet for information on what is causing this and how to remedy it; no luck. I hope someone here might be able to help me out.
Here is what I have tried so far:
Rebooting. Rebooting with all configurations of cables plugged in before/after boot. Checking for updated BIOS (I am fully updated). Booting a Linux Mint 21.1 live session from a USB (got the same problem). All combinations of powering the external monitor on/off before/after boot.
Here are my system and hardware details:
Framework Laptop 13 CPU: 12th Gen Intel Core i5-1240P BIOS: 3.05 Distro: Linux Mint 21.2 Cinnamon (Cinnamon 5.8.4) Kernel: 5.15.0-87-generic Memory: 32GB Storage: 2TB Monitor: Dell E228WFP, 1680 x 1050, 60Hz Connection: HDMI to DVI Dock: Kensington SD470P USB-C & USB 3.0 Dual 4K Docking Station (Model: M01486) Connection: USB-C
Here are the details for that HP machine I mentioned that worked without issue on the same equipment and same distro:
Product number: X7S52UA Product name: HP Stream - 14-ax040wm CPU: Intel® Celeron® N3060 (1.6 GHz base frequency, up to 2.48 GHz burst frequency, 2 MB cache, 2 cores) Memory: 8GB Storage: 32GB + 126GB SD Card
I am at a loss for what to try next and could use some help.