I have two Framework laptops, one was a DIY one was a prebuilt, one is running Linux the other Windows 11. With both laptops I have an intermittent issue where they keyboard will just stop working. Usually this happens upon powering up or upon waking up from sleep but on at least one occasion the …

Wow, this has been happening to me for months now and I was also stacking laptops (Framework on a Macbook). I removed the Macbook underneath and the keyboard & screen were instantly fixed! It may be worth mentioning that in the stacked state, the screen & keyboard still worked intermittently. What …

Also encountered this when I stacked my Framework on top of a MacBook. Weird!

I just had this issue this morning with the same symptoms on my 13th gen. Trackpad works, power button works, but keyboard is non-responsive. Rebooting didn’t help. My laptop was just sitting next to my bed as it usually does, though I had my Samsung Buds 2 case near it which has some magnets in it …

@Andrew_Whalan ’s advice is sound. Worth trying this. [image] Andrew_Whalan: What worked for me was: Unplugged all I/O modules (all were USB so likely didn’t do anything) Unscrewed the screws on the bottom to remove the keyboard assembly Unplugged the keyboard ribbon cable Unplugged the batter…

@Matt_Hartley I should note that I DID in fact try reconnecting the ribbon cable and it did not solve the problem for me, I soon had the issue again. Not that I was really expecting it to; the power button and trackpad go through the same ribbon cable so if they’re working then the ribbon cable was…

[image] Chibi_Jon: The only thing that fixed this problem for me (and I tried a LOT of things) was going into the BIOS setting and selecting “reset to defaults”. Excellent feedback! And solid advice.

This happened to me on two occasions, and thanks to this thread I now know it was due to stacking (in my case, on top of a Dell Precision). I never would have guessed! Maybe future Framework models need a way to design around this.

[image] Stephen_Eisenhauer: This happened to me on two occasions, and thanks to this thread I now know it was due to stacking (in my case, on top of a Dell Precision). I never would have guessed! Maybe future Framework models need a way to design around this. Appreciate the feedback. It’s tri…

Just had the same issue, in my case was caused by one framework sitting on top of another one :slight_smile:

[image] Alexey: Just had the same issue, in my case was caused by one framework sitting on top of another one :slight_smile: Yep, this is very, very often the cause - even with other laptops.

[RESPONDED] Keyboard randomly stops working - Not OS, but not hardware either?

Community Support

Matt_Hartley August 24, 2023, 6:52pm 16

Excellent feedback! And solid advice.

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[RESPONDED] Keyboard randomly stops working - Not OS, but not hardware either?

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