To add to this, you will receive an automated reply with a lot of great troubleshooting information. You may or may not have received this previously, but this is the gateway message into the specific queue dedicated to triaging these requests. Please understand that the message is sent to everyone entering this queue (which is noted at the top of this automated message in italics and bold). Once in the queue, we will be triaging these requests separately from our normal queues and will work with our repair center partners to fulfill requests. We ask for your patience while we continue to streamline this process over time. Responses may be delayed, and we will be queueing up requests and communicating in batches to our partner. Fulfillment will begin next week.
Also, while we understand this has been a frustrating experience for some of you, we kindly ask that you enter the queue with a collaborative mindset as our agents are just trying to assist in fulfilling requests. Aggressive/abusive messages will be ignored.
Thank you for your patience while our entire team worked diligently to deliver these new options.