Rework Instructions for 11th Gen Mainboards to enable powering the RTC circuit from the main battery

[MJ1]

@odysseywestra, Framework has said that you can get an RTC Battery Substitute module regardless of where you got your 11th gen mainboard from.

You can submit a request here: framework.kustomer.help/contact/support-request-ryon9uAuq. As part of your initial message, it would be good to provide your mainboard serial number, and a picture of your mainboard showing its serial number sticker. Just to accelerate things.

It’s possible that one might run into a support representative who doesn’t know FW’s policy regarding this. So if you need to, you can quote them the information from Framework’s github.

@MJ1

Framework will provide replacement RTC cells regardless of warranty. Certainly worth a try if tape might hold it in place.

And the RTC battery replacement module is provided to anyone, also regardless of warranty. Even those that have bought used 11th gen laptops or mainboard from ebay, etc.

From Framework’s github
github.com/FrameworkComputer/RTCRework

Requesting an RTC Battery Substitute module

If you have an 11th Gen system or Mainboard, you can now reach out to support to request a free RTC Battery Substitute module. To make the request process go smoothly, enter the email address that you ordered the 11th Gen product on and/or include photos of the system and Mainboard serial numbers.

Note that there are no constraints making this request other than being an 11th Gen system or Mainboard owner (whether or not you are in warranty). We ask that you really make sure you are comfortable with performing soldering on expensive electronics items before performing the installation, as we won’t be able to provide advice or support around soldering or provide fixes for failed soldering attempts. We also ask that you only make the request if you’ve faced needing to perform a Mainboard reset, as we want to avoid waste.

Commit history for the text (the readme.md file) says upload and edits are by Nrp.

Just to note, “Nrp” is Nirav Patel, Framework’s CEO. So this policy comes straight from him.

Welcome to the forum by the way.