Sharp edges on new FW13

Framework Laptop 13
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I just received my FW13 (AMD/new screen) and love the laptop so far except for one major issue and one minor. The minor issue (tab key clicking with extremely light pressure) may be something I can resolve by adjusting the keyboard within the frame (the top cover came assembled).

The major issue, on the other hand, I’ve only seen one other reference to, and wanted to see if anybody else has dealt with it before. My laptop is sharp around the edges. Where the top cover meets the bottom, there is a slight lip all around, with the top cover being slightly larger, and the edge is extra sharp. I’ve tried loosening the bottom screws and pushing on the top cover rearward (so at least the front isn’t as sharp) while tightening screws, and it helped somewhat, but it’s still sharp enough to hurt when using the touchpad and your palms or hands rest along the front edge.

You can see the edge even after attempting to adjust the top cover in these pictures: iCloud Photos - Apple iCloud

There doesn’t appear to be a fillet or even a chamfer on the edge on the top cover, which combined with the overhang is what appears to make it so sharp. Has anybody else run into this and is it something I’m just doing wrong or is it just a machining/tolerance issue? I’m leaning towards the latter, but thought I’d ask here first before jumping to that conclusion. I can’t see any way I could adjust the fitment on both sides and the front to avoid the issue.

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Hi and welcome to the forum.

Check out the forum via a search, though I imagine you have done such to some degree

https://community.frame.work/search?q=Sharp

It is probably an engineering error as you mention.

By top cover, you mean the [Input cover] that holds the keyboard ?

And now you mention it I can run my fingernail under the [input cover] on the right side.

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Hi,

I did find one other post like this, but there was no follow-up regarding a resolution (though I found it on Reddit). I haven’t found any other pictures about this issue, specifically, around the entire perimeter of the laptop. Some people have mentioned a little lip near the expansion cards, but I’ve only found one example of someone calling out an actual sharp edge along the entire front of the laptop. The lip on the sides isn’t the end of the world even if I’m not happy about it, but the lip/sharp edge on the front is an actual problem.

Yes, I mean the “input cover”, based on the marketplace nomenclature.

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Best to contact support now as it can take a while for them to ask questions etc. over a number of emails.

They may send a whole new laptop as sending a new Input cover may not resolve the issue.

Surprising post

Sleep now ~ UK hours

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I’d reached out to support with the above pictures, and they requested even more pictures of the laptop and box, from all angles, and asked more questions. I’m waiting to hear back at this point - I agree, I didn’t want to wait with many new people receiving batches.

I also agree, the top edges feel great compared to my M3 MBP, they have a nice fillet that doesn’t cut into my wrists. It’s the lip around it that’s sharp enough to catch skin, on the front. I’m sure FW support will take care of me in the end - I’m just hoping I don’t end up without a laptop for a long while.

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