Hello @Ian123,
The Commercial Invoices are only used for export/import at Customs and should not be used for any other purpose. As far as formal invoicing, @anon81945988 is correct. Our focus is on consumer retail sales at this time and we are not VAT registered in some European countries (including the UK) at this time. If you simply need the amount of your purchase that was VAT, we can absolutely provide that in Support, but we cannot provide formal invoicing with VAT ID included as again, we are still working to obtain VAT registration by country and stand-up our B2B and business sales infrastructure. We’re working on some updates to standard retail receipts to include VAT paid for European countries, but beyond that, we’re going to have to ask for patience while we obtain the proper registrations for each country and build out the necessary infrastructure to support business purchases. Our customers should not be hassled in any way on import as we’ve taken care of all necessary fees. Yes, we had a issue when we initially launched in Europe (Batch 8) as our partner had incorrect values on Commercial Invoices which we corrected quickly.
We thank you for your patience as we’re already moving at a blistering pace for a small company. We’re less than a year into sales of our very first product and we’re dedicated to getting Framework Laptops into as many hands as we can globally.