Posting there because I’m not having any answer from support a week after posting my ticket:
My bank account isn’t being charged for the remaining amount due for my order (batch 9 AMD, should have been charged about a week ago). This is probably due to some customer protection on my side (I usually need to unlock payments I do on the internet through my bank app). Is there anything to do there (apart from hoping CS comes back to me) or should I just give up buying a laptop on prerorder?
I looked into other payment methods, but for me it’s just my debit card, as paypal isn’t an option.
Is a week long wait normal these days (new product or something, maybe CS is overwhelmed?) ?