SSD Missing After Windows Update

Community Support
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1
  • Framework 13 Intel Core Ultra 1
  • Windows 11 Pro
  • Primary Drive: Samsung 990 EVO 2 TB (Windows)
  • Secondary Drive: Framework 1 TB Expansion (Half storage, Half Linux)

My computer was doing some automatic Windows updates. During the automatic system reboot the computer was not able to find the primary SSD. It does not show in the BIOS, Linux, or when booting with a Windows recovery drive. It is behaving as if it’s dead or not plugged in. I have tried power cycling, reseeding the drive, and removing the battery. The laptop was on BIOS version 3.05 at the time and I have used the Linux install to update to 3.06 with no change in behavior.

I understand this appears to be a problem with the drive, but has anyone else faced this issue with Windows Update or know a way to recover the drive?

Thanks.

2

you can reinstall windows it finds a product key by default if its not a diy edition in my experience with my fwl16 just make sure to use rufus because you will not have wifi when reinstalling windows or any drivers and use windows RE

3

I’m not able to reinstall anything on the drive because it doesn’t show. The windows recovery media asks to install drivers so the drive can be used. From Linux this is the output I get when I scan the slots.

jon@jon-framework-13:~$ sudo dmidecode --type slot
# dmidecode 3.5
Getting SMBIOS data from sysfs.
SMBIOS 3.6 present.
# SMBIOS implementations newer than version 3.5.0 are not
# fully supported by this version of dmidecode.

Handle 0x0011, DMI type 9, 19 bytes
System Slot Information
	Designation: JWLAN
	Type: x1 M.2 Socket 1-SD
	Current Usage: Available
	Length: Other
	Characteristics:
		PME signal is supported
	Bus Address: 0000:00:1d.0
	Data Bus Width: 8
	Peer Devices: 0

Handle 0x0012, DMI type 9, 19 bytes
System Slot Information
	Designation: JSSD
	Type: x4 M.2 Socket 2
	Current Usage: Available
	Length: Other
	Characteristics:
		PME signal is supported
	Bus Address: 0000:00:06.0
	Data Bus Width: 10
	Peer Devices: 0
4

i would try doing a disk benchmark or try going into the windows media folder if you can and try playing a .wav in linux

also at first i was wondering why i was seeing three devices then i realized it was my dgpu