So I have been on the phone for hours with my local government and the UK government trying to resolve my issue…
I live in a small island called Jersey where VAT (value added tax) does not apply to products. Whenever I purchase something from the UK I do not pay this VAT or sometimes if I do I will email support and get the VAT money refunded back to me afterwards. As Framework state that they do not support tax refunds or exemptions but will provide a VAT receipt, I took matters into my own hands of finding a way to claim back my £348.18 that is VAT. Being a substantial amount of money on my framework 16 order, I spent these hours on the phone with many different departments which led me to the same conclusion. The VAT cannot be claimed back with a receipt unless bought through a business and therefore must be done by the business selling the product.
I was told it is pure laziness that stops companies refunding VAT on items, as its not a lot of paperwork to sign off and work to get done. I have reached out to support many times asking for help in my situation but got nothing.
Does anyone know a possible solution or can get Framework to sort this issue out?