Oh, for sure. That’s why I say I would have a problem actually recommending it to anyone. I just mean that for me, right now, I’m not ready to give up, because they do work for my needs at the moment.
I’m down.
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A bit more info - was not sure if I should share the info publicly, since it was a private conversation. Nothing nefarious. Hope the additional insights help you keeping it together a bit longer.
Asked Eagle this week how their investigation into warehouse sending out old stock, despite support thinking it was new stock, is going. Waited more than a month and was curious since I did not get an update.
They are still fixing the logistics issues. If I understand correctly Eagle has to collect all affected support cases into an internal report. Progress is going slowly, because lately its very busy (I guess in addition to the support cases also their new upcoming announcement, etc - just my own speculation). In addition he can not check the warehouse stock himself and has to work with the team there. Even came in last weekend to make some progress at all.
So… it’s being still worked on.
I trust Eagle and think they will make it right in the end. Not happy about their handling, but then again - small team, catastrophic market developments due to political situation, wars, etc. Still trying all to make it work and launching new stuff to be competitive. That can’t be easy.
My main tinfoil hat theory would be that they are sending out old units until the stock is gone. But then again it just does not make sense really. The few people that might not notice cracks don’t outweigh the additional cost for constantly sending replacements & all the time they have to spend keeping us happy.
Frustrating, but also came to accept it. For me there is just no alternative available that I want to support. Will not return any of my devices and hope everything works out with time.
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Yeah I agree that Eagle will probably figure it out. They’re doing a great job.
I’ll just go wait in my padded cell until then.
Thanks for the info!
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Hey y’all. Owner since September of 2025 (batch 10) and surprisingly my unit which I keep in my bag (which I toss around) a majority of the time STILL has no cracks. I tightened the screws only using the official screwdriver, never overtightened, and I exclusively use the Framework 12 as a laptop and never use the tablet mode.
I guess I won the lottery with Framework 12 devices? I keep checking every now and then for cracks and… nothing. Figure I just share my experience.
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I think not every colorway was affected.
Here’s to hoping they acknowledge this during the big event on Tuesday.
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Framework wants to send me a new top cover and bottom cover, and asked me for my shipping address. I emailed them with my hesitations and this was their response (earlier this week). Your info puts things in perspective a little more. I’m still not sure if I should keep waiting or just bite the bullet and get both shipped now- sounds like @_pettman got a replacement part manufactured in November, so that’s progress. I don’t want to be a difficult customer, and I’m also tired of needing to keep up w/ this forum to help make my decisions, but I also want to advocate for my right to receive a quality product I paid a lot of money for.
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Somehow your support response seems more sure to me. Maybe this is real now?
Worst case if you don’t want to wait any longer is that it might crack again and you have to do the procedure once more later. Pretty sure they will not leave you hanging if it happens again. So possibly wasting more time than needed is what you have to decide on.
Personally I’m OK waiting a bit longer, since it is not that bad yet. More cosmetic. If I feel like it gets to a point where it’s a bigger nuisance I’ll definitely trigger the replacement. For now I’m fine waiting until they reach out confirming they have their logistics sorted.
I wonder how y’all determine batch numbers of laptops.
I got my lavender laptop about two weeks ago, and the usual stuff for this thread - surface cracks on bottom shell with mold date 31.11.25 and assembly in 12.25 
First during pre-order they list the batch number of the whole machine during your checkout. Not sure how they decide when to sunset public batch numbers. I know the FW12 got up to at least 10 (or more?).
Now it’s a product that is basically just in stock.
Edit: I see batch was mentioned in another context in this thread as well. One user just meant a group of covers with the same production stamp (e.g. 04/25)
Bubblegum privilege lol
I’m glad you don’t have any cracks though. I think I’ve mostly seen Black, Grey, and Sage being effected by cracking issues.
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Just got finished replacing the bottom on my FW12, took pretty much 1 hour. Only real PITA was the antenna connectors 
While kinda annoying dealing with defective product, the system worked as it should, total 5 business days from opening the ticket to having a replacement part at my door.
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Nice job! Recommendation in this thread seems to be to not even disconnect those.
Even with that issue it’s great to at least have the option to repair it and that it’s so easy that even we ourselves can do it.
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Bubblegum user here, unfortunately my original bottom and top cover cracked plus replacement bottom cover starts showing signs of cracking so I wouldn’t say that bubblegum is less prone to cracking
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Lavender must have issues too, or maybe I’m horribly unlucky. I’m on my third bottom case, and fourth top case. This latest bottom case has finally held (despite having an older production date; don’t remember but think it was 04/25) but the top cases crack at the hinges within a few weeks, just from opening/closing (this latest top case has never left the house). I asked them to not send me a replacement until the issue is fixed. I imagine it’ll get worked out eventually; huge bummer though, lovely little laptop otherwise.
As a bubblegum user, I wish I could partake in this privilege lol
My latest bottom cover now has the same “dent” that usually is an omen for cracks. I assume it will happen, since it’s the same batch as my previous one.
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Chiming in as another batch 11 Sage owner.
I wanted to include my story as I didn’t see it mentioned in this thread so far, though admittedly I was only able to skim the 1000+ posts and search for some keywords.
My issue first presented itself back in January as an issue with my audio card. I would occasionally lose the audio in my left speaker, and I wasn’t sure why. I opened the machine and checked the audio card and nothing appeared physically out of sorts, so I put it back together. Note that I was not looking for cracks at this time, so I can’t say for certain what the status of my bottom case was, but I’ll explain how it relates shortly.
I then found this thread which seemed to match my issue: Speaker failure when getting warm and was where I first got clued into the heat factor from the battery charging being the causal factor. Once I learned that it became clear that the audio issue happened shortly after plugging the machine in to charge.
About a month ago the issue quickly for notably worse, and within the last 3 weeks it got to the point where my left audio channel almost never works, and when I plug the machine in both channels stop working, making the machine effectively mute.
I realized something must have physically changed, so when I had some free time I went to open the machine again and check the audio card, and when I flipped it over I got to discover this pretty sight:
Not the clearest picture, but that is a 4-5cm long crack from the bottom corner of that expansion slot towards the middle of the case.
I believe my audio issues may have been due to this bottom case crack issue the entire time. I’m guessing that the crack began from the inside around January (about 2-3months after receiving, and a similar time frame to what some others in this thread saw) which gave enough tolerance for the audio board pins to not fully engage when the case expands slightly during battery charging. My audio issue seemed to slowly get worse between January and mid March, which makes sense that the crack was expanding during that time. When it suddenly got significantly worse I’m guessing that the fatigue of the already damaged case allowed the crack damage to accelerate. I definitely had an “oh crap” moment when I flipped the machine over the other day and saw what happened, but it makes sense that the crack is the culprit since you can restore speaker function by gently squeezing the case together in the cracked area.
I just opened a support request, and am hopeful to get one of the post “2025 week 50” replacements, but I figured since no one else had mentioned the audio issue that it might be useful to relay here in case it helps someone else.
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Is it known if some colors are more/less prone to cracking for whatever reason?
I was about to buy one. Has the problem been fixed in the current models?
Did support offer any solution?
I don’t think so. Every once in a while someone will say their machine in some particular color didn’t crack and people will speculate for a while that that color must not be affected, or less so. Then a handful of people will chime in and point out that their machine in that color totally cracked.
It’s possible some are less affected, but I haven’t seen any definitive evidence that’s the case.
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