USB-C/Thunderbolt Dock Megathread

Using the Caldigit Element 5 Hub with the new Ryzen AI 300 chips is definitely more problematic than on the 13th gen Intel chips. I’m not sure if this has anything to do with the hub though, let me explain.

Everything works mostly fine when using the hub, but the displays are very quirky. Sometimes they just work fine, but sometimes one or both of the displays stay black while still showing up in the OS. Generally speaking I can fix this by changing the refresh rate to something else. Interestingly there is no setting that always works… Sometimes 120Hz works and sometimes it does not, sometimes it’s 60Hz that works and sometimes it does not… In those cases the monitor does show that it’s connected to a source, but it’s showing 0Hz input.

Furthermore, my HX 370 seems to be having the periodic screen blanking issue, but this may be related to HX 370 instability - #9 by Frere_Jacques (problem #2). I noticed this is less of a problem with both displays running at 60Hz, but it’s not completely gone. The display periodically blanking for a few seconds also happens when connecting the display directly to an HDMI expansion card though, so this is most likely not the hub’s fault. It only happens to one of my 2 displays though, and always the same one, which is odd.

Otherwise, all other connected devices work absolutely flawlessly. Also, waking up from sleep works fine. It’s only when reconnecting to the hub when one or both of the displays sometimes fail to show anything and I have to do the refresh rate dance to get them working.

2 Likes