As a person that acquired my laptop for my small business, I expected very few hiccups with the Framework laptop I received. I bought the AMD 7840U with the 2.8k screen added 32gb ram and a 1tb ssd.
The reality was a little different than that. I performed many actions above and beyond what a reasonable person should expect to do to a new laptop. I do not blame Framework for that, but I also couldn’t keep the laptop for it’s intended purpose. It just did not suit the needs of this small business owner without an internal team dedicated to device hardware/software concerns.
I will strongly consider purchasing a framework device for my personal needs when I reach that point. It just wasn’t fool proof enough, for what I needed.
Framework is currently in the process of accepting my return and I see no reason why it wouldn’t go smoothly based on our ongoing communications.
I could be angry it didn’t work out for me, but that anger wouldn’t be justified if directed at this company based on my experience(s).
I mean, if you’re out of warranty, then you’re kind of on your own really. Definitely, not a pleasant experience, and you might expect better longevity, but the thing is, there would always be manufacturing variations amongst the parts that are shipped, and you need to be ready to be the unlucky one.
When I was a Dell XPS enthusiast, all I really wanted out of Dell was a first-party known-good parts store, and here you are supported really nicely if ever you’re in the situation where you’re out of warranty, or just did accidental damage to your machine.
Looking at the OP’s thread history…he/she has a 1st gen FL13. That is unfortunate…because nrp, in the FL13 Core Ultra Series 1 (release / announcement / introduction) video, did say the FL13 is “getting closer and closer to perfection each time”:
Maybe OP can give Framework a more up-to-date chance / evaluation base on 2024 offerings.
I had something similar happen twice one day. I was in a video conference for work and everything froze but oddly enough my audio was still working (both playback and microphone) so I was able to continue the video conference, just unable to do anything on my computer and everyone/everything visually frozen. Happened again during another meeting later that day. Afterwards, I updated everything including the kernel, and unplugged everything on my desk to power-cycle them (including my monitor and thunderbolt 4 dock). It hasn’t happened again since then .
Eh, SATA drives come in the M.2 form factor so thats not an unreasonable question. I, frankly, was surprised to find out my AMD framework laptop does not support SATA m.2 drives when I needed to recover data off a drive from my mom’s dead laptop while away from home.
Any of the following in any combination (OP didn’t state the specific issue(s)): CNC Lid, matte 2.8k display, larger battery, new web cam module, new mainboard, new expansion module…
If you’re talking about a Windows 11 setting to right click “when you touch a lower right corner of the touchpad”, the area seems to be programmatically defined by Windows. I found it unreliable as well, so I turned it off and now use two-finger tap/click, which works across the whole surface. Much more reliable, can recommend.
Windows 11 touchpad settings are pretty great overall, I also heavily use middle mouse button (to close windows in Alt+Tab, close tabs in all programs, dismiss notifications, open folders in new tabs in explorer, etc) and found that a triple-finger tap (and click, if you like clicks) for middle mouse button works great!
Because it matches the description of one of the problems OP is experiencing. Providing the logs provides additional context / debugging information, and frankly is a normal and constructive thing to do on any bug report. OP describing the same problem:
I never said that. Re-read the thread, don’t put words in my mouth. Also take a moment to reflect on why you respond that way when someone reports a bug with a product you didn’t create from a company you do not work for.
No. Just like OP, this problem didn’t manifest during the cooling off period.
I can’t tell if your experience was really like you described and I don’t know if you really have not fault in creating them, since I was not there. I guess it is your personal experience and I guess things like this can happen, but it definitely cannot be generalized.
Nevertheless, my experience is the complete opposite. I had a minor cosmetic issue with my FW16 and I only had to take some pictures and they compensated me without hessitation. So, I was really glad to own my FW16 before the issue was resolved and I was even more glad afterwards.
Their mission is very important and they are doing a fabulous job in providing a great user experience and helping customers in case of anything not working as it should.
I hope anybody considering buying a frameworkt reads THIS and gets reassured in doing so.
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