Y’all, nah. I find windows deplorable and mac is not my favorite either. Pure linux fan here. I have a framework running the recommended os. The hardware simply blows.
I have spent days worth of hours of my life sending videos to the support team repeating the same troubleshooting steps they keep feeding me over and over and over. Many times every single day, everything on my screen just freezes. Like, not blue screen, nothing fancy, just freeze. Everything stuck exactly where it is, and nothing will happen again until I hard restart the computer. I’m not looking for any more troubleshooting suggestions. I already tried those recommended by the community and, as mentioned, the support team. (See: fed up, cutting my losses after days worth of hours of my life sunk, I tend to enjoy tinkering but gotta draw a line SOMEWHERE).
The problems started cropping up just a couple weeks after the end of the warranty period so no that’s not an option. I’ve pleaded and begged with support to get any replacement parts to no avail. People are in here telling me not to talk trash about all framework computers when I haven’t used all framework computers. Of course I haven’t used all framework computers. I’m a single human being.
I’m so happy for everybody who has one and loves it. I can only possibly speak from the perspective of my experience, and I do wanna share, so that anybody can see, that some framework experiences are really quite negative.
This is called “once you’ve been in tech a while, you end up hating 90% of your customers!”
It happens to everyone in tech. Natural way of things.
Think about it, the bigger you get the more “less clever” you have to deal with. Initially Frameworks customer base was pretty clued up and enthusiast. You can work with that. The bigger and more exposed you get…the more less clued up customers you get.
Yes that’s sensible but the topic is different ~ it’s generalised as to Framework computers and to all people. You could have just said. Bummer with my Framework purchase
Dumping ‘warning’ on people in a public forum is rather inconsiderate just because your experience isn’t up to your expectations.
Do not buy ?? Like I would take any notice of such a command.
Take care, things go pear shaped here and there and clearly have for you.
Your experience seems very difficult and upsetting for you, but it’s not a positive versus negative universe. It’s an infinite measure of experiences.
As a person that acquired my laptop for my small business, I expected very few hiccups with the Framework laptop I received. I bought the AMD 7840U with the 2.8k screen added 32gb ram and a 1tb ssd.
The reality was a little different than that. I performed many actions above and beyond what a reasonable person should expect to do to a new laptop. I do not blame Framework for that, but I also couldn’t keep the laptop for it’s intended purpose. It just did not suit the needs of this small business owner without an internal team dedicated to device hardware/software concerns.
I will strongly consider purchasing a framework device for my personal needs when I reach that point. It just wasn’t fool proof enough, for what I needed.
Framework is currently in the process of accepting my return and I see no reason why it wouldn’t go smoothly based on our ongoing communications.
I could be angry it didn’t work out for me, but that anger wouldn’t be justified if directed at this company based on my experience(s).
I mean, if you’re out of warranty, then you’re kind of on your own really. Definitely, not a pleasant experience, and you might expect better longevity, but the thing is, there would always be manufacturing variations amongst the parts that are shipped, and you need to be ready to be the unlucky one.
When I was a Dell XPS enthusiast, all I really wanted out of Dell was a first-party known-good parts store, and here you are supported really nicely if ever you’re in the situation where you’re out of warranty, or just did accidental damage to your machine.
Looking at the OP’s thread history…he/she has a 1st gen FL13. That is unfortunate…because nrp, in the FL13 Core Ultra Series 1 (release / announcement / introduction) video, did say the FL13 is “getting closer and closer to perfection each time”:
Maybe OP can give Framework a more up-to-date chance / evaluation base on 2024 offerings.
I had something similar happen twice one day. I was in a video conference for work and everything froze but oddly enough my audio was still working (both playback and microphone) so I was able to continue the video conference, just unable to do anything on my computer and everyone/everything visually frozen. Happened again during another meeting later that day. Afterwards, I updated everything including the kernel, and unplugged everything on my desk to power-cycle them (including my monitor and thunderbolt 4 dock). It hasn’t happened again since then .
Eh, SATA drives come in the M.2 form factor so thats not an unreasonable question. I, frankly, was surprised to find out my AMD framework laptop does not support SATA m.2 drives when I needed to recover data off a drive from my mom’s dead laptop while away from home.
Any of the following in any combination (OP didn’t state the specific issue(s)): CNC Lid, matte 2.8k display, larger battery, new web cam module, new mainboard, new expansion module…
I wasn’t really complaining about the lack of domestic abilities the Framework offers as I do have arms and legs etc. It’s just I don’t know what else to complain about.
AH! I know I don’t like the area of the touchpad for ‘right clicking’ it’s so small sometimes it does a full on click and I hit a mine.
If you’re talking about a Windows 11 setting to right click “when you touch a lower right corner of the touchpad”, the area seems to be programmatically defined by Windows. I found it unreliable as well, so I turned it off and now use two-finger tap/click, which works across the whole surface. Much more reliable, can recommend.
Windows 11 touchpad settings are pretty great overall, I also heavily use middle mouse button (to close windows in Alt+Tab, close tabs in all programs, dismiss notifications, open folders in new tabs in explorer, etc) and found that a triple-finger tap (and click, if you like clicks) for middle mouse button works great!
Why put such an error under this topic ?? Do you really think that a reason not to buy ??
If this is the problem as outlined by @Gmanny and you don’t like the way it works did you not discover this with the cooling off period when you could have returned it?
Because it matches the description of one of the problems OP is experiencing. Providing the logs provides additional context / debugging information, and frankly is a normal and constructive thing to do on any bug report. OP describing the same problem:
I never said that. Re-read the thread, don’t put words in my mouth. Also take a moment to reflect on why you respond that way when someone reports a bug with a product you didn’t create from a company you do not work for.
No. Just like OP, this problem didn’t manifest during the cooling off period.
There’s no indication of which laptop it is and I’m sure users have reported similar issues.
Yet probably most do not. So it seems unreasonable to post your issue in this thread if you want help, but the right place if you want to add to the topic tile 'Do not buy a Framework.
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