Yesterday my RX7700S died after only ~8 months of use

Community Support
,
1

Purchased my Framework 16 late last year. I am running Linux and suffered a pretty bad hard crash under load yesterday evening. After rebooting the RX7700S is gone from the system bus. The kernel reports the following instead:

[ 4.864967] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.GPP9.SWUS.SWDS.VGA], AE_NOT_FOUND (20250807/dswload2-162)

followed by:

[ 4.885819] ACPI: \_SB_.PCI0.GPPA.VGA_.PWRS: New power resource

(According to AI GPP9 apparently is the PCI Express lane used to communicate between the mainboard and the GPU on the Expansion Bay)

And ofcourse this happened around 5 weeks before my holiday trip on which I planned to take my Framework with for the first time. So at the moment I am feeling a bit super sad…

Already send out a ticket to support, and as I tried pretty much everything I could imagine (which I also wrote in the ticket) I really hope they can get me a warranty replacement quickly…

2

Here’s some additional lspci info.

As you guys can clearly see the RX 7700 is dead (00:03.0 → 00:03.1 [c2]:

00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo Root Complex
Subsystem: Framework Computer Inc. Device 000d
Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- SERR- <PERR- INTx-
[…]
00:03.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo Dummy Host Bridge
Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- SERR- <PERR- INTx-
IOMMU group: 9

00:03.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo GPP Bridge (prog-if 00 [Normal decode])
Subsystem: Advanced Micro Devices, Inc. [AMD] Device 1453
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- SERR- <PERR- INTx-
Latency: 0, Cache Line Size: 64 bytes
Interrupts: MSI(X) routed to IRQ 38
IOMMU group: 10
Bus: primary=00, secondary=c2, subordinate=c2, sec-latency=0
I/O behind bridge: a000-afff [size=4K] [16-bit]
Memory behind bridge: b0e00000-b0ffffff [size=2M] [32-bit]
Prefetchable memory behind bridge: 20a0200000-20a03fffff [size=2M] [32-bit]
Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
BridgeCtl: Parity- SERR+ NoISA- VGA- VGA16- MAbort- >Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: [50] Power Management version 3
Flags: PMEClk- DSI- D1- D2- AuxCurrent=0mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
Status: D0 NoSoftRst- PME-Enable- DSel=0 DScale=0 PME-
Capabilities: [58] Express (v2) Root Port (Slot+), IntMsgNum 0
DevCap: MaxPayload 256 bytes, PhantFunc 0
ExtTag+ RBE+ TEE-IO-
DevCtl: CorrErr- NonFatalErr- FatalErr- UnsupReq-
RlxdOrd+ ExtTag+ PhantFunc- AuxPwr- NoSnoop+
MaxPayload 128 bytes, MaxReadReq 512 bytes
DevSta: CorrErr- NonFatalErr- FatalErr- UnsupReq- AuxPwr- TransPend-
LnkCap: Port #247, Speed 16GT/s, Width x8, ASPM not supported
ClockPM- Surprise- LLActRep+ BwNot+ ASPMOptComp+
LnkCtl: ASPM Disabled; RCB 64 bytes, LnkDisable- CommClk-
ExtSynch- ClockPM- AutWidDis- BWInt+ AutBWInt+ FltModeDis-
LnkSta: Speed 2.5GT/s, Width x16 (overdriven)
TrErr- Train- SlotClk+ DLActive- BWMgmt- ABWMgmt-
SltCap: AttnBtn- PwrCtrl- MRL- AttnInd- PwrInd- HotPlug+ Surprise+
Slot #0, PowerLimit 75W; Interlock- NoCompl+
SltCtl: Enable: AttnBtn- PwrFlt- MRL- PresDet+ CmdCplt- HPIrq+ LinkChg+
Control: AttnInd Unknown, PwrInd Unknown, Power- Interlock-
SltSta: Status: AttnBtn- PowerFlt- MRL- CmdCplt- PresDet- Interlock-
Changed: MRL- PresDet- LinkState-
RootCap: CRSVisible+
RootCtl: ErrCorrectable- ErrNon-Fatal- ErrFatal- PMEIntEna+ CRSVisible+
RootSta: PME ReqID 0000, PMEStatus- PMEPending-
DevCap2: Completion Timeout: Range ABCD, TimeoutDis+ NROPrPrP- LTR+
10BitTagComp+ 10BitTagReq+ OBFF Not Supported, ExtFmt+ EETLPPrefix+, MaxEETLPPrefixes 1
EmergencyPowerReduction Not Supported, EmergencyPowerReductionInit-
FRS- LN System CLS Not Supported, TPHComp+ ExtTPHComp- ARIFwd+
AtomicOpsCap: Routing+ 32bit+ 64bit+ 128bitCAS-
DevCtl2: Completion Timeout: 65ms to 210ms, TimeoutDis- ARIFwd-
AtomicOpsCtl: ReqEn- EgressBlck-
IDOReq- IDOCompl- LTR- EmergencyPowerReductionReq-
10BitTagReq- OBFF Disabled, EETLPPrefixBlk-
LnkCap2: Supported Link Speeds: 2.5-16GT/s, Crosslink- Retimer+ 2Retimers+ DRS-
LnkCtl2: Target Link Speed: 16GT/s, EnterCompliance- SpeedDis-
Transmit Margin: Normal Operating Range, EnterModifiedCompliance- ComplianceSOS-
Compliance Preset/De-emphasis: -6dB de-emphasis, 0dB preshoot
LnkSta2: Current De-emphasis Level: -3.5dB, EqualizationComplete- EqualizationPhase1-
EqualizationPhase2- EqualizationPhase3- LinkEqualizationRequest-
Retimer- 2Retimers- CrosslinkRes: unsupported, FltMode-
Capabilities: [a0] MSI: Enable+ Count=1/1 Maskable- 64bit+
Address: 00000000fee00000 Data: 0000
Capabilities: [c0] Subsystem: Advanced Micro Devices, Inc. [AMD] Device 1453
Capabilities: [c8] HyperTransport: MSI Mapping Enable+ Fixed+
Capabilities: [100 v1] Vendor Specific Information: ID=0001 Rev=1 Len=010 <?> Capabilities: [150 v2] Advanced Error Reporting UESta: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- RxOF- MalfTLP- ECRC- UnsupReq- ACSViol- UncorrIntErr- BlockedTLP- AtomicOpBlocked- TLPBlockedErr- PoisonTLPBlocked- DMWrReqBlocked- IDECheck- MisIDETLP- PCRC_CHECK- TLPXlatBlocked- UEMsk: DLP- SDES- TLP- FCP- CmpltTO- CmpltAbrt- UnxCmplt- RxOF- MalfTLP- ECRC- UnsupReq- ACSViol- UncorrIntErr+ BlockedTLP- AtomicOpBlocked- TLPBlockedErr- PoisonTLPBlocked- DMWrReqBlocked- IDECheck- MisIDETLP- PCRC_CHECK- TLPXlatBlocked- UESvrt: DLP+ SDES+ TLP- FCP+ CmpltTO- CmpltAbrt- UnxCmplt- RxOF+ MalfTLP+ ECRC- UnsupReq- ACSViol- UncorrIntErr+ BlockedTLP- AtomicOpBlocked- TLPBlockedErr- PoisonTLPBlocked- DMWrReqBlocked- IDECheck- MisIDETLP- PCRC_CHECK- TLPXlatBlocked- CESta: RxErr- BadTLP- BadDLLP- Rollover- Timeout- AdvNonFatalErr- CorrIntErr- HeaderOF- CEMsk: RxErr- BadTLP- BadDLLP- Rollover- Timeout- AdvNonFatalErr+ CorrIntErr+ HeaderOF- AERCap: First Error Pointer: 00, ECRCGenCap+ ECRCGenEn- ECRCChkCap+ ECRCChkEn- MultHdrRecCap- MultHdrRecEn- TLPPfxPres- HdrLogCap- HeaderLog: 00000000 00000000 00000000 00000000 RootCmd: CERptEn- NFERptEn- FERptEn- RootSta: CERcvd- MultCERcvd- UERcvd- MultUERcvd- FirstFatal- NonFatalMsg- FatalMsg- IntMsgNum 0 ErrorSrc: ERR_COR: 0000 ERR_FATAL/NONFATAL: 0000 Capabilities: [270 v1] Secondary PCI Express LnkCtl3: LnkEquIntrruptEn- PerformEqu- LaneErrStat: 0 Capabilities: [2a0 v1] Access Control Services ACSCap: SrcValid+ TransBlk+ ReqRedir+ CmpltRedir+ UpstreamFwd+ EgressCtrl- DirectTrans+ ACSCtl: SrcValid+ TransBlk- ReqRedir+ CmpltRedir+ UpstreamFwd+ EgressCtrl- DirectTrans- Capabilities: [370 v1] L1 PM Substates L1SubCap: PCI-PM_L1.2- PCI-PM_L1.1+ ASPM_L1.2- ASPM_L1.1- L1_PM_Substates+ L1SubCtl1: PCI-PM_L1.2- PCI-PM_L1.1- ASPM_L1.2- ASPM_L1.1- L1SubCtl2: Capabilities: [400 v1] Data Link Feature <?>
Capabilities: [410 v1] Physical Layer 16.0 GT/s
Phy16Sta: EquComplete- EquPhase1- EquPhase2- EquPhase3- LinkEquRequest-
Capabilities: [440 v1] Lane Margining at the Receiver
PortCap: Uses Driver-
PortSta: MargReady- MargSoftReady-
Kernel driver in use: pcieport
Kernel modules: shpchp
[…]

-[0000:00]-+-00.0  Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo Root Complex
           +-00.2  Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo IOMMU
           +-01.0  Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo Dummy Host Bridge
           +-01.1-[01-5f]--
           +-01.2-[60-be]--
           +-02.0  Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo Dummy Host Bridge
           +-02.1-[bf]----00.0  My secondary SSD
           +-02.3-[c0]----00.0  MEDIATEK Corp. MT7925 (RZ717) Wi-Fi 7 160MHz
           +-02.5-[c1]----00.0  My primary SSD
           +-03.0  Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo Dummy Host Bridge
           +-03.1-[c2]-- RX7700S supposedly, now empty
           +-08.0  Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo Dummy Host Bridge
           +-08.1-[c3]--+-00.0  Advanced Micro Devices, Inc. [AMD/ATI] Strix [Radeon 880M / 890M]
           |            +-00.1  Advanced Micro Devices, Inc. [AMD/ATI] Radeon High Definition Audio Controller [Rembrandt/Strix]
           |            +-00.2  Advanced Micro Devices, Inc. [AMD] Strix/Krackan/Strix Halo CCP/ASP
           |            +-00.4  Advanced Micro Devices, Inc. [AMD] Device 151e
           |            +-00.5  Advanced Micro Devices, Inc. [AMD] Audio Coprocessor
           |            \-00.6  Advanced Micro Devices, Inc. [AMD] Family 17h/19h/1ah HD Audio Controller
           +-08.2-[c4]--+-00.0  Advanced Micro Devices, Inc. [AMD] Strix/Strix Halo PCIe Dummy Function
           |            \-00.1  Advanced Micro Devices, Inc. [AMD] Strix/Krackan/Strix Halo Neural Processing Unit
           +-08.3-[c5]--+-00.0  Advanced Micro Devices, Inc. [AMD] Device 151f
           |            +-00.3  Advanced Micro Devices, Inc. [AMD] Device 151a
           |            +-00.4  Advanced Micro Devices, Inc. [AMD] Device 151b
           |            +-00.5  Advanced Micro Devices, Inc. [AMD] USB4 Router 0
           |            \-00.6  Advanced Micro Devices, Inc. [AMD] USB4 Router 1
           +-14.0  Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller
           +-14.3  Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge
           +-18.0  Advanced Micro Devices, Inc. [AMD] Strix Data Fabric; Function 0
           +-18.1  Advanced Micro Devices, Inc. [AMD] Strix Data Fabric; Function 1
           +-18.2  Advanced Micro Devices, Inc. [AMD] Strix Data Fabric; Function 2
           +-18.3  Advanced Micro Devices, Inc. [AMD] Strix Data Fabric; Function 3
           +-18.4  Advanced Micro Devices, Inc. [AMD] Strix Data Fabric; Function 4
           +-18.5  Advanced Micro Devices, Inc. [AMD] Strix Data Fabric; Function 5
           +-18.6  Advanced Micro Devices, Inc. [AMD] Strix Data Fabric; Function 6
           \-18.7  Advanced Micro Devices, Inc. [AMD] Strix Data Fabric; Function 7
3

Hardware failures do happen. At least it happened under warranty for you.

Removing and reseating the card and the interposer are the only other things that come to mind while waiting for support. Glad a ticket was started already. That is the first avenue we commonly suggest. (We are all just end users here in the forums).

The integrated graphics on the Framework Laptop 16 is surprisingly robust for integrated graphics. So at least the laptop is still usable. Let us know how it turns out.

4

Yeah, I have sent them tons of info already including the lspci output above which clearly shows that the connection between the mainboard and GPU through the interposer completely broke down.

According to framework_tool and the EEPROM it inspects the interposer and expansion bay still seem to work fine though. Also there seems to be an attempt to handshake between the USB-C connector on the back and my external display when I connect it so some communication between laptop and the bay still seems to work too. I currently suspect something related to powering the GPU (VRM or something) on the bay went poof due to cooling (or lack thereof to be precise) .

Only hope they are not sending me on a three week witch hunt because I actually really need a working replacement before September 10 due to travel…

5

So I just discovered framework_tool has a banger of a sub command called console which enables you to directly follow EC debug messages in the console.

Around every millisecond the EC in my FW16 writes the following: init GPU failed (1)

So yeah, even the EC is convinced it is dead.

6

Update: After sending Support tons of information and some back and forth my ticket has been escalated.

For now the process has gone quite fast. Although I am sad some of my weeks off are wasted due to a half broken laptop I hope I’ll hear back something positive soon.