I’m in the same boat as you, but I’ve already been in touch with DPD who suggested that there was a problem with the shipping details. I also raised a ticket with framework yesterday and I’m waiting to hear back.
However, it seems like framework made a mistake when dealing with customs: Recent Customs Issues with Framework Laptop Orders (UK, FR, DE)
So that’s probably the issue.
Out of curiosity, where in the UK are you shipping to? I’m in NI so I was suspecting this was a brexit/NI-border-but-not problem.