I emailed framework about this a while ago and this was the response I got:
(my order is shipping to the uk)
Hi Rambo,
Thank you for your inquiry and we are more than happy to assist you.
We aren’t currently able to provide order-specific ship date estimates narrower than the month the Batch ships in due to a number of factors. We’re definitely working to improve the end-to-end process from order to shipment, and when things are less fluid, we’ll be able to provide more precise shipping dates in the future. Our current process is:
- We send an email to everyone in the Batch at the beginning of the month noting that the Batch is in preparation.
- A few days before we collect balance of payment on each order, we send an email noting that we’re preparing the order.
- We send an email at the time we capture the balance, which is when the order goes to our warehouse for fulfillment.
- Finally, we send a shipping email with the tracking number when the order leaves the warehouse.
Thank you for your inquiry and please, have a great day!
Regards,
Framework SupportOn Wed, Feb 16, 2022 at 9:56 AM <support@frame.work> wrote:
Hi rambo,
Thanks for reaching out. A member of the Framework Support team will be with you as soon as possible. Responses outside of weekdays and working hours in the US may be delayed. If there are any photos, videos, or screenshots that would help us resolve the issue, please reply with them attached.
In the meantime, check out the Knowledge Base, Framework Community, and our step-by-step guides for information. We’ve also searched the Knowledge Base for articles that may be helpful:
We’re sorry, but we couldn’t find any relevant Knowledge Base articles.
On Wed, Feb 16, 2022 at 9:56 AM <rsahota666@gmail.com> wrote:
general-product-or-ordering-question - Hello awesome people!
Order number: R398099489
Is there any chance I can get some more info in shipping dates for batch 9 other than it being somewhere in march?Many thanks